Friendly staff

They have a known electrical problem. They lose power intermittently. We were without power for 2 1/2 hours. There is no AC. Fans did not run without power. Room was too hot to stay in. I asked about partial refund but was refused.

Location, service, great front desk.

Parking lot was closed next to building. On street metered parking free until 900AM.

absolutely nothing was spectacular about this place

wasn’t told my room had been changed from reservation. pet friendly room smelled

Location was excellent Breakfast was fine

fries and home fries were always luke warm and no blackout curtains for continual sun

The location.

Extremely strong septic smell coming from bathroom. Very hard to stay in room.

Breakfast was the best part even though it was not compliementry.

When asked if we couldnt shorten our stay, front desk said yes but have to go thru booking. com. tried and continued to re direct us to the hotel. So went back to front desk and they said oh well bad cant change it now. Bery disappointing

The Best Western Gold Rush Inn is the worst hotel in town. To preface, I almost never complain. In fact, I typically leave good reviews despite mediocre service. However, it took 45 minutes to check in because the desk lady allowed a couple, claiming to have a reservation, to waste her time. Even after it was clear that they did not, in fact, have a reservation, instead of asking them to step aside so she could help the growing line, she repeatedly checked and rechecked her system for 30 minutes (yes, we timed it). Eventually, they were forced to simply pay for a room like everyone else, which added another 15 minutes to the wait. After driving for 14 hours, the last thing I want to do is spend 45 minutes standing in a crowded lobby with all of our bags because of staff (or policy) incompetence. As for the hotel itself, the ceilings are 7 feet tall, the walls paper thin, the floors like the skin of a drum, so every movement overhead echoes in the rooms all night long. And the "Saloon"/restaurant is about as filthy as it gets. For the ceasar salad, they served me raw chicken on a soggy handful of iceburg lettuce for $17. I've lived around the world and eaten terrible things, but this meal was king of them all. It would have given Gordon Ramsey an anuerisym. In short, stay at one of the other 100 hotels in Whitehorse.

Akshita was amazing and very welcoming at the front desk. She was very knowledgeable about the area and approachable