beautiful updated rooms

the property is gorgeous, modern and very clean!

at the time of our stay, there was a Fashion Show being held in the lounge and lobby. it was very loud and we were told not to “loiter”. it was to end at 9 pm, but after 10:00 the music was still thumping and our room was only 5 doors away from it! I felt like I was sleeping in a bar! I had driven over 1100 Kms and had experienced the passing of my father and his funeral and was extremely exhausted. Paying well over $200- this is not what I had in mind for comfort and rehabilitation. furthermore, I have mobility issues and there was no wheelchair access, in fact- the parking lot was so blocked, I had to park in the furthest most corner of the back parking lot. I expressed all my concerns to the front desk staff who were understanding and sought to bring resolution to that issue, although not successful. However, we had to leave the hotel a couple times and the walking was way too much for me. the misoc did stop after we called at 10:15 pm. I would stay at this hotel again given how beautiful and modern and clean it was. but they need to reconsider their guests when hosting such events I. such a Public place, so close to the rooms where weary travellers are sleeping.

nothing

they changed our accommodation to a room we didn’t want as it was not to our liking or approval. we were no notified of the change and therefore had to cancel our reservation. We Do Not expect to be charged for this reservation

From the moment I walked in the door to the lovely breakfast before I left, everything was clean, well maintained, and the staff were phenomenal. The hotel was very comfortable and was very easy to access off the highway. I'll be back!

Newly renovated and the rooms were well laid out. The unique lighting panels in the rooms were perfect! The pocket door in the entrance area of our pet friendly room was an added bonus as it kept our dog from running out the main door into the hallway. Excellent breakfast with friendly staff throughout the hotel. We have stayed here several times during the last few years and will continue to make this our stopover! Thanks again!

Nothing, it was great!

The swimming pool was closed during my stay ans that was the only reason I booked this hotel. After I complained they gave me a ticket for a pool near the hotel and it was also closed. Terrible experience!

near the highway

not enough lighting in the room! Beds are not comfortable!

Excellent property and staff with very comfy beds.

Pool was closed March break 2023.

The pool was closed and that’s the only reason I picked this hotel and payed more for the pool I couldn’t use.

no hot water Saturday morning and no notification that the pool or hot tub were inoperable until after checkin and paid

Tv had pixel lines in screen, did not matter much as i was only there to rest while traveling, but appart from that was great

The entire decor was fantastic. Very clean and impressive like brand new. There were many people checking in when we arrived and the gentleman at the front desk was efficient yet pleasant helpful and very friendly.

Perhaps there could be more staff at check in when large crowds are checking in but to be honest we did not mind the shirt delay given the fantastic attitude and helpful nature of the gentleman at check in. He deserves much praise for his professionalism

Everything

Check out!

The staff were rude and abrupt. The breakfast was served with plastic cutlery on paper plates. They welcome pets yet charge a fee for them. While the hotel is "non-smoking" they allow guests to smoke outside their patio doors. Walking through a cloud of smoke to bring luggage into our room was off putting. The lights in the room are on a motion sensor; we had had to get up and walk around to turn the lights back on. The TV picture didn't fill the screen and the quality was terrible. It appeared they were using an old cable TV cable vs an HTMI cable. The parking lot was a skating rink. We were traveling from Ontario home to Atlantic Canada and had just left Cornwall where we stayed at the Best Western. We gave them a 5 STAR rating. It is hard to believe they are the same hotel chain. We will not stay at the Best Western in Edmunston, New Brunswick again!

Good location, beautiful entrance reception and breakfast area. Easy parking even with the huge snow banks. Super Friendly staff overall. A cleaner went above and beyond running after me to return a phone charger I forgot. Great breakfast selection and friendly morning staff.

Broken entrance door on the north side so anyone could walk in, broken remote control where you couldn’t turn the channel up, tv was poor visual static even when we tried to adjust the connection, room blankets were coarse and uncomfortable to the point where the blanket woke me up scratching my skin - they felt like they belonged on a patio outdoors and not in my expensive bed, all 4 pillows were lumpy, bed springy and uncomfortable, floor wasn’t carpet but a weird plastic that squeaked when walked on, no hotel guide or QR code, no ice box, no additional pen or paper, extremely dated room that felt like I was in the 80s, hallway smelled like chlorine from the pool in the evening and by later it smelled like dog urine, no comforter on the bed just an awful coarse blanket on a sheet, no additional bedding, the morning cleaning staff tried to enter the room twice before 10:30am when checkout is 11am so we felt rushed to pack to get out before 11 (we didn’t have the sign on the door handle which may have prevented this) and finally the hotel booked me on the wrong night and texted me about checking in a day early and I had to call them to correct it. thank goodness they still had a room on New Year’s Eve! I’m so, so disappointed with my stay here when I’ve had such good experiences with other Best Westerns.

really nice and new like with lots of extras