The hotel was awesome! The staff is great, this is the second time we’ve stayed here and we will definitely stay here again.

We were there for vacation and booked the hotel for the Happy Hour, breakfast in the mornings and have stayed in other Embassy Suites in the past and had great experiences, at this particular location it was said that Happy Hour was daily from 5-7 PM drinks and snacks, you only had a choice of two beers, and only a few mixed drinks, the first night was ok even though we didn’t drink the flavor of beer they offered, Budweiser. The rest of the week the drinks were the same, there were no more snacks and on Sunday we were told there was no Happy Hour, when we tried to order pool side drinks we were told they don’t serve poolside even though they advertised it on the pool side chairs. We should have known not to expect much because when we first arrived to the Hotel we were 2 hours early and when asked if we could check in early they charged us $25.00 extra, we travel a lot and have never paid to get in early at any hotel chain, the room was ready so they didn’t do us any favors by having to rush to get our room done. We will not be staying at this hotel chain if this is the way they treat their customers,

Great location and nice breakfast options.

Dirty carpet in room

petit déjeuner inclus avec plats chauds à la demande

pas d'internet gratuit (10 $ mini par jour, n'importe quoi vu le prix des chambres) sauf si vous êtes membre Hilton ce qui ne fonctionnait pas dans mon cas.

Atrium was beautiful and breakfast was great

No A/C’s caused a miserable stay. Desk couldn’t switch us rooms and refused to give us a fan. Entire family was unable to rest as the room was 80+ degrees

Complimentary breakfast

They charged us for parking without even letting us know there were roaches in our room. One of our faucets didn’t work. The AC didn’t work well and was very noisy. There were some nasty stains on the carpet oh and they tried to charge us $10 a day for Wi-Fi. I’ve never seen that before in a hotel Really poor job by Hilton. 

The location was great the staff was great.

In the middle of a heatwave, we were told that the hotel was having a problem with the air conditioner. I was told that our room was not affected, when in fact it was. Our room was set on 60 degrees, was feeling 78 degrees. When I asked for a discount on our room, I was told that only my parking would be comped.

The hotel is beautiful! The kids loved the pond with fish and the opportunity to be able to feed them. The breakfast was amazing and Maria was exceptional!

The ONLY thing was that we asked for housekeeping in advanced and they never showed up.

Great breakfast, good quality and portion

Excellent

Be careful with this property after adding $50 for incidentals and $14 a day on parking. The person who checked us in went ahead and ran my credit card for $100. FRAUD !!!!

No cleaning service ! Terrible Place To Stay

Such a convenient location for us. We love the hotel’s design and the happy hour/breakfast deals. Service is excellent and the hotel is beautiful!

Design of new bathroom cabinets invites losing items that off the surface. Small problem.

Very friendly staff. Catered to the guess needs without hesitation. Kudos to everyone...

Nothing

The breakfas was great, beautiful area and ambiance.

The room cleanliness I did not like, we stayed for 6 nights and didn’t get any housekeeping service we have to call for towels to use for my 6 family that are with us, very poor communication with housekeeping attendants don’t understand what we were saying they told us “no English”

Everything would have been fine, except for the roaches, unexceptable.

The rooms size, the location, with roaches will not trust the breakfast, will stay somewhere else.

the whole experience was great

microwave wouldn't plug in to proper receptacle

nothing

you did false advertising and said I was renting 2 bedrooms… not the case. and very inconvenienced with updates!!!! not comfortable!!!!

cooks amazing at their jobs!

cold eating areas

The room was great. The breakfast was awesome!

Nothing

Breakfast was so bad that we chose to eat outside of the hotel even though the hotel breakfast was complimentary.

very clean and friendly.

The construction was a bit of an inconvenience, but the friendly service made up for it!