I enjoyed the location so much! the rooms are great!

the breakfast and the restaurants are very expensive! way too high, had to walk around to find cheaper places! I would also rate the receptionists 7 out of 10. I felt like I am annoying them each time I come to ask a questions!😅 also by mistake they charged my room service for water, which I did not use. yes, they returned my money, but had bad feelings about it.

location is great and rooms are comfortable

The shower has no water pressure and water lukewarm

location is fantastic

No in-room dining

No complimentary water have to ask for it to be taken up. The towel was way to small. Can see the TV from the bed even after trying to turn it around. When complained to the fron desk manager, all we got were excuses. Not even given the mini bar key at check in. Reminds me of a motel and not a 400 usd room/night hotel.

We ordered breakfast and dinner from Henrietta’s Table (and brought it up to our room as there is currently no room service) and it was outstanding.

My only disappointment was that there was no place to refill a water bottle. Plastic bottles of water were complimentary but a dedicated water cooler to refill one’s own water bottle would have been ideal

location

loved everything

good breakfast good shower nice and helpful staff good elevator speed

very noisy room. Sound of blowers ran all the time. The in-room heat system was loud, but even with it turned off it sounded like being on a ship with rumbling engines underneath from the central system. Minifrig had no key so couldnt use. No water bottle in room.

I've been coming to the Charles for over twenty years. It's almost like home away from home. It's tasteful, well located, has nice views, and rooms are comfortable. Henrietta's Table is outstanding, cozy homey food. Enzzo also a welcome addition. The recent renovation has improved the feel of the hotel.

Covid has really affected this hotel. The gym is terrible, it used to be terrific with a swimming pool, jacuzzi, etc. There used to be room service, and a mini bar. Now there aren't even water bottles in the room. Now there are two restaurants are either closed or packed, so on two separate trips to the Charles we were not able to eat at Henrietta's Table.......and ended up in the awful bar, Noir on the first floor.

perfeita

sala gym pequena

location

service

location is great ( 5 min walk to Harvard Square ) clean / tidy . quick response to special requests. room had good size

very old fashioned, room a bit tired with bad / old lighting design ( quite dark even if fully illuminated) no coffee machine in room ( but it was sent to room upon request ) , no underfloor heating in bathroom , very corporate feel , no personal touch , more of a hotel for large conferences.

I love the Charles Hotel, which is why we come back year after year. It's the best location for Head of the Charles Regatta weekend, and walking distance to our daughter's dorm at Harvard. They welcome our Great Dane with open arms! And they got new pillows, which is the only gripe I've had in the past. Perfection!

Good location

No mini bar No coffee machine Not even a bottle of water in the room upon arrival No room service No fitness (will re-open next year) Bad wifi connection