The location was perfect

The staff was pushy. One of the guys in the front kept harassing me about going to some time share place and when I didn’t make it he kept asking me to reschedule even though I told him I was busy. Then he continued to tell me that I can’t be that busy. Then the food I bought was burnt and the worker told me she would leave me a voucher to replace the food later and to pick it up in the front. When I went to pick it up no one knew what I was talking about and I was told they can’t give vouchers away. So I felt like staff was uneducated on what they can and can’t do when it comes to customer service

Leaving the hotel

There was no parking due to the hotel buses taking up multiple spots. This forced us to park on the other side of the resort and walk long distance. Then our room AC was broken, and the queen beds were on full bed frames, so it was difficult/almost impossible to walk the side of each bed. Took them over an hr to send the engineer for the AC to still be broke. An hour later, the engineer was the one who switched rooms as management went MIA. He had to make the switch past midnight with 2 kids, we weren't provided room keys, so someone always had to be awake to open the door. In the new room, the bathroom sink was so close to the shower that it was a hazard. All this was conveyed to management in the morning, and they could've cared less. Offered us a $20 gift card to the cafeteria in the lobby and to refund parking.

Pools

Filthy bathrooms,tv didn’t work,phone didn’t work,rude employee.

Da localização...

Estrutura, quartos, limpeza, muito fraco a estrutura.

We loved how clean it was.

None of the lights on the bridge to the Bay building worked at night. Very big security issue.

The pool area

The parking

Location across from celebration cancer center

Noisy

Great pools !

Breakfast was $20 per person per day for what you get at a continental breakfast. Very disappointing

LOCATION, RELAXING ENVIRONMENT

RESORT FEE AND EXTRA PAYMENT FOR THE THIRD MEMBER OF MY FAMILY IN THE BREAKFAST. ALOT OF EXTRA . IS BETTER TO INCLUDE IN THE PRICE

Pool was lovely, pictures don't do it justice. Rum Bar was cool to have pool side. Nice variety of facilities to sit and hang out at. The gazebo area was beautiful in the morning time for a peaceful coffee. Location is very peaceful and pretty. Bed were comfortable and aircon worked well.

Room was fine, but cleaning was a bit a slow, even coming back late in the afternoon it still wasn't cleaned. We didn't get towels, hand towels or face cloths after the first day. And then only towels after day 3. The hotel staff were a bit slow at reception once hotel got a lot busier at the weekend, but otherwise very accommodating and resolved any issues we had.

Unser Zimmer war frisch renoviert, inkl. neu gefliest im Bad und sehr geräumig. Betten waren sehr bequem. Poollandschaft lässt keine Wünsche offen: großer nicht beheizter Pool mit Rutsche, beheitzer Poll und sehr warme Wirlpools. Bar, Take-away etc. im Hotel. Mit dem Auto benötigt man nur 10 Minuten zu den Disney Parks. War schon öfter hier - dieses Jahr neu: Pool hat bis um 10 Uhr abends geöffnet und dann wird der Bereich abgeschlossen. Dies ist für die Zimmer Richtung Pool viel besser, da so nachts und früh morgens es nicht mehr so laut ist. Wir kommen bald wieder :-)

Wenn man vor 10 Uhr schlafen möchte, ist die Poolmusik bei den Zimmern am beheizten Pool zu laut.

All the staff were super friendly and the facilities around the hotel were modern and clean. Breakfast was lovely- buffet.

The air con was sooooo loud and had a funny smell. We didn’t get the best night sleep. But the rooms were comfortable and clean.

We got to sleep, that's the only good thing about the stay.

Hidden fees, room smelled horrible, like someone had just cooked fish and sweat. "Free breakfast" as advertised but they give you a $25 voucher that can't even get you enough to get two old breakfast sandwiches and cold potatoes. I had to pay $50 over the amount of the voucher to be able to get food for my wife and I. Two breakfast sandwiches and 2 coffees. Had to pay for parking which also wasn't stated.

Tolles Hotelrestaurant, 2 schöne Pools,

Easy access to Disney, shops and restaurants. Rooms were comfortable if not overly spacious. Staff was nice and responded quickly to requests.

Elevators could use some maintenance or an upgrade. Not a single working ice machine after going through 6 floors and parking is paid…

Everything was amazing! We have been to this hotel before, now it is new management and I believe a new company. We loved it! We just took a few days to get away with the family. The kids loved the pool and the waterslide!! The margaritas were exceptionally delicious! And the food was good too! Staff was very friendly and accommodating! We will 100% be back!!

The only downfall was the big pool with the slide wasn’t heated but they did have the smaller pool heated which was nice! Also, the room had thin walls. Meaning you could hear quite a bit through the walls; if someone opens or shuts a door, if people were talking in the hallway. Nothing too serious though, it definitely won’t stop us from visiting again! Amazing vacation!! Thank you!

Location good, staff was friendly enough, and the place was all around good. You can get it cheaper if you book via AB&B. Pet friendly.

The layout of the buildings, exits, and elevators is a little confusing. The road coming into the hotel is a little rough. Could have gotten it cheaper on AB&B. Resort fees and paid parking in general are dumb. Just be up front with cost instead of tacking on extra fees all over the place. Sure you get the bonus $25 vouchers for paying the resort fee but you can only use them in their ridiculous yoga or exercise programs. Truth is, you're on vacation probably to go to Disney World so they pretty much count on you not using the vouchers at all. I'll make an educated guess and say without the programs (which I didn't see anyone using) they wouldn't be consider a resort and wouldn't be able to charge the resort fee.

EVERYTHING WAS AMAZING

Paying for parking

cafe da manha ótimo. Omelete feito na hora, variedade de frutas. Piscina boa. bar próximo da piscina. quartos muito silenciosos.

No checkin o rapaz não nos avisou que tinha transfer grátis para Disney ( Uber foi barato e rápido )

The beds were comfortable and room was very clean. Hotel amenities were fantastic. Staff were fantastic, particularly Keila and Kleyn at the marketplace who were so friendly and kind every morning. The shuttle to the theme parks was also an added bonus while staying here.

If I had to pick something, the top floor corridor smelled a little musty but the rooms were perfect and smelled fresh. Also, a vegan option in the restaurants would be nice.

Breakfast was awesome, lunch and diner good, no spa had very sore neck would have gotten a massage.

No spa and no couch in room

The reception, pool area .

The room and also . I order a salad from the menu came with a hair inside. The other morning on the breakfast I found another hair in the Greek yogurt. So disappointed.

Áreas comunes excelente

Primero la persona que nos atendió a la hora del check-in muy pésima atención de verdad que nos dio muy mala recepción al llegar nada amable y sin ningún interés de ayudar al cliente, si mal no recuerdo su nombre era Katy, segundo las habitaciones se sienten como con mucho polvo en la carpeta del piso y humedad del aire acondicionado como falta de mantenimiento..!!

Offered breakfast buffet on site w/ pool and hot tub

They never told us we had to pay $20/ day for parking on site but gave us a pass to park They charged my card before i even got into the room, usually it’s done when you check out Staff in the front we’re not helpful on making my visit clear and what was needed There was a long brown strand of hair in the shower: my hair is braided and my mom has a short pixie cut

Desayunos

La habitación pequeña

Für den Zweck (Disneyworld) super. Es gibt einen kostenlosen Shuttle. Allerdings kostet der Parkplatz für den Mietwagen recht viel. Daher kleiner Abzug. Ansonsten sauber, nett und inklusive eigenem Starbucks in der Lobby.

The lobby

The room was molded, wet and carpet lifting Molding on the toilet tank

Location

The place is not like the pictures. It was not very clean and the rooms were not comfortable.

So clean and lush green environment you don’t feel like you’re in Kissimmee. The pools are the cleanest I have ever been in. The location was so close to food and shopping and Disney it was great. Staff was wonderful and quick to answer any calls to the room. The breakfast buffet was delicious and the nicest I have ever gone to. I felt like this resort gave cruise level service.

I wish we didn’t have to pay a separate fee for parking but I know a lot of hotels in the area do the same thing. It was an extra $22 a night and it added up quick.

Pool

Pricey food and beverage

The only thing appealing about the property was the lobby and pool area were beautifully decorated.

The property was obviously an old, rundown hotel that they attempted to renovate. The outside of the buildings still looked old. The rooms were mediocre. The doors did not close or lock well, and I had to go buy security items for the doors. I asked for a different room and was told no! when I took a shower, the drain backed up and pubic hair flowed into the bottom of the tub. It was disgusting! I ended my stay early and I’m now fighting to get a refund because they charged my card $500 more then should have been charged. I stayed there for three days and there was a different charge every day. No one could tell me what the charge was for!

Estrutura e tamanho dos quartos

Banheiro molha muito no banho