The building was under renovation and was in terrible condition. When we turned on the faucet in the bathroom, the water spurted for a while, and then it came out brown. The air conditioner was blasting, cold air and making lots of noise, and the off button on the air conditioning unit as well as on the thermostat didn’t work. The whole building was dingy and rundown, and the view out of our window was of dumpsters and rundown lots. On our way to the hotel from the airport, we waited for at least 45 minutes for a shuttle, because the first one passed us by. The second one nearly passed us by, too. I had to gesticulate wildly to get the driver to see us. Once we were on the shuttle, it took us another 45 minutes to get to the hotel, even though it’s very close to the airport, partly because there were so many stops, but also because the driver forgot to stop at the hotel! By the time we made it to the hotel, my 13-year-old son and I were totally exhausted and very hungry, and it was getting dark, so we didn’t feel comfortable looking for food in the rundown neighborhood. The hotel had no food available. We ended up eating the costs and going across the street to the Westin, where we had a much better experience. It was like night and day.

Close to the airport

No restaurant because builders were renovating it; The advertised pool was empty of water with broken down furniture around it; Car park was hard to find and access.

Buena ubicación. El personal muy alegre y amable sobre todo la gente de limpieza

El desayuno fue el mismo durante 6 días. Deberían variar. El switch de la luz principal no servía

Das Zimmer und vor allem das Badezimmer war sehr schön, modern und sehr sauber.

Leider hat das Hotel mir keine Rechnung ausgestellt, weil sie meinten, dass Booking das machen würde. Booking sagte aber, dass es Hotelaufgabe ist. Nach mehrmaligen Kontaktversuchen habe ich nach über einem Monat immer noch keine Rechnung erhalten. Das Frühstück fand ich nicht besonders und v.a. gab es viel zu wenig Toaster, so dass dort immer eine sehr lange Schlange war.

Nada solo decepciones tube

No funcionaban los elevadores un cobro extra de $ 58 me dijo el front desk que lo devolverían y no lo an hecho la verdad muy caro para mal servicio

L’emplacement (proche aéroport) Le personnel La propreté Le petit déjeuner Navette pour l’aéroport

the hotel itself was great! the staff was very kind and helpful in resolving an issue (that was likely on booking.com's system's behalf) and helped us sort out the rest of our stay in a positive light. many thanks to the staff that helped us through that! i wish you nothing but the best. ♥

there was a huge hiccup in the system (though again i think that could have been on booking.com's side) that charged me a couple hundred dollars every morning of my stay. technology happens, and sometimes not in the worst way, but this did not impact my stay at the hotel nor my view of the staff.

Nearness to airport

Was not very clean. Was under construction, and we were not advised. The pool was empty, and we planned on swimming. We were not given any discount on room rate even though pool and other amenities were not available.