The bed was great

I booked the hotel because I had called and asked if the pool was open, I get there and check-in, go to sleep wake up to go swimming and the pools closed and no-one could tell me why or let speak to a manager

Room was clean and spacious.

The entire building smelled of smoking. Heavy smoke presence. I called to speak to the manager and got no call back. Matter of fact I called twice. Still no call back on multiple attempts.

had roaches and smelled like mildew

checked in at about 8:30 found 4 roaches within 2 hours of being at the hotel , checked out and got my money back at 12am found a better hotel at the SpringHill

nothing

roaches. rude.

Clean room

Cigarette smoke in the hallway and the breakfast wasn't good.

location and cleanliness

i was asked how would I like to pay deposit, cash or card and I asked which option would guarantee my refund at check out and through clerk said card. at check out, I was informed that I won’t be getting the deposit immediately because it was the weekend and banks are closed And then I asked for a corporate number and the front desk male clerks (2) provided me the information to the GM… I called the number on the business card, only for it to be the number to the hotel site and they then told me the GM doesn’t work weekends and to wait until Monday to express my concern. very unprofessional that the staff told me different things and yet, I suffer as a result of still waiting on my bank to release the funds. in that case, I could have paid cash. All in all, the staff should be a united group relaying the same information to customers. distasteful.

Leaking sink and tub exposed wiring and hair dryer almost caught on fire.

Was going to stay 4 nights but left after 1 and they charged me for all nights

I was traveling cross country with my 7 months pregnant wife and we didn’t arrive until about 7:30 pm which the hotel did accommodate our late check-in. The staff was very kind and understanding, but there was only so much they could do.

This was advertised as a 3 star hotel, so I wasn’t expecting the Bellagio, but I was expecting the lobby, elevator, and the room to at least appear and smell clean. Upon our entry on our floor, it smelled of both cigarettes and weed, our room smelled even stronger, so much so I had to ask the front desk to at least spray air freshener. Our room was spot cleaned, but not cleaned as a whole. The sheets were cleaned, the kitchen was not cleaned, the bathroom was not cleaned, there was visible mold on one of the doors, and there were exposed screws in the bathroom. Unfortunately, due to our time of arrival there were no other hotel bookings available within travel distance. I will however be requesting a refund as this was false advertising and a completely unsafe place for a pregnant person to stay.

I like that the staff was nice and the check in was easy.

It needed to be upgraded. There were buttons missing in the elevator. The fan in the room was super loud making it hard to sleep. The tub was dirty.

i was supposed to have breakfast included for the booking. but the concierge told me that there are no breakfast in the hotel. i complained to booking customer service but as they reach the hotel, hotel said they offered me breakfast and i declined it. that is just not true and such a lie.

Staff was nice

The property location was good . close to a lot of restaurants

the facility supposed to be non smoking but that all you smell. the room toilet didn’t work. when flushed leaked from the bottom. no towels sets in the bathroom. Staff never answered the phone.

I love the room! But I didn't get any rest People run in and out. Of there rooms. The fifth floor is not the floor Resting people arguing