The location was good and there are lots of options for food nearby. The pet room was right off the door and had easy access to take our dog outside.

There was a garbage wine bottle left in our room. The covers were not very warm on our beds, and I asked for some extra blankets and was given one thin blanket. The accommodations certainly didn't meet the price point for the stay... granted it was surge priced for the eclipse weekend.

About 15 minutes after we checked in, we had a group knocking on the door saying it was the room they had been assigned. We sent them to the front desk and they never returned. We left a little while later for a concert at Ruoff, came back and our room keys wouldn’t work. When we went to the front desk, he showed us a registration paper that was not the one I had signed at check in. It was a completely different name and stated that it was paid cash when I paid through this website. After about 20 minutes of not knowing if someone else had been given our room or whether our stuff was still there and in tact, he gave us new room keys with no explanation of what had happened and no more information other than the new keys. Thankfully our bags were still in the room and it didn’t look like someone else had been in there, but it was still awful to know that someone was fudging papers. I paid over $450 for a one night stay, which I thought was a little extravagant even knowing it would be a higher rate because of the concert traffic, but it was absolutely ridiculous to know that I had paid that much for a room and there was a question the entire time about someone else being assigned the same room and potentially going through our belongings. Nothing was offered for our issues, and we thought about packing up and going home, even at the late hour, just because we weren’t sure if someone was going to barge in because they had been given the same room. We ended up leaving early after only a few hours of sleep. I would never stay here again and never recommend it to anyone after this experience and the poor customer service.

My daughter and I came in last minute under stressful circumstances and Freddy was so incredibly kind. She listened to our story and was very helpful suggesting a place to eat. She also gave us some supplies we needed (we came with nothing). She was really quite wonderful!

You could tell the hotel was older.... our bathroom door didn't shut completely and there were some large cracks on the wall. The first floor hall carpet could use a cleaning, it's a heavy traffic area, so it's understandable

The choices and quality of the food at breakfast. The overall cleanliness of the entire hotel.

clean , very updated

nothing it was great

Nice new hotel.

Quite pricy for a Thursday.

It was a decent hotel

Bed sheets and pillow cases were stained

I liked how clean and comfy it was.

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