convenient location to the airport with a complementary shuttle

Faulty tap dripped all night causing annoying noise, excess moisture and condensation in the room. Staff couldn’t fix it or move me to a new room.

nice and quiet

Brilliant quiet room, comfortable bed,

n/a

close to the airport

very crowded. looked old. dripping faucet the entire night. not enough parking.

The Staff were all very friendly! It was a clean room and the shower had awesome water pressure! We were on the ground floor, but we never heard anyone being loud or anything and the hotel was very full!

The picture of the pool and spa on the site needs to be changed out. There is no spa! They filled it in with cement apparently, which was a disappointment. Our kids were okay with the beds, but my husband and I didn't care for them. They were super springy. The outside of the hotel is nice, but there were quite a few what we guessed were homeless druggies sitting/walking around in the adjacent parking lot. Made us feel a bit uncomfortable leaving our vehicle unattended.

clean and spacious rooms

parking

Friendly staff

Thick ice and snow in parking area

Staff was quite friendly. Pool was cold but that didn't make it unenjoyable! My fiancee and I loved swimming in it, it's very relaxing for your muscles as well as (and especially) sore joints. The decor brings me back to a simpler time, and I will grieve when it is replaced. There's an ATM inside, as well as 24 hr gift shop in the lobby. They really put forward a sense of security. For context, Anchorage has some drug and homeless issues, which has made the years after the COVID outbreak difficult for everyone involved. They require you to be a guest checked in or checking in in order to stay in the lobby, which is separated from outside by some somewhat sturdy looking walls and a small glass entry room. Speaking of glass, the view from the pool area is fantastic during winter. All the snow without all the cold is such a deep power trip that I cannot explain in one go. The cleaning staff was very polite. I've got somewhat of a figure, I won't say which one - and even if uncomfortable with it they simply worked to do their job. The morning breakfast is amazing! It runs 6-11 roundabout, and there's a pancake maker! Everything else was already so professional and impressive, and the pancake maker is just the cherry on top. (Complete with nearby jellies, butter, cream cheese in both plain and strawberry, and a syrup jar.) I was able to bring my fiancee breakfast in bed thanks to their complimentary breakfast. ❤️ 💜 Overall I feel this is a highly professional establishment, well worth a stay sometime!

The driveway was very barely levelled when we arrived. Thankfully my mobility disabled relative didn't need to stay, as he would've felt left out. The pool area shower is just a curtain attached to the pool area, and there is no lifeguard. Got verbally harassed by another guest, was underwhelmed with the staffs response, but in all fairness it could've been my standards being off as much as or moreso than theirs as the response was still quite thorough. The reason the pool was a salvageable, happy memory, is more so thanks to my wonderful and supportive fiancee who had been waiting for a chance to teach me self confidence. I wasn't sure how to feel about the staffs response which I may go into detail later (I remember very little as it has been an exhausting trip.)

the staff was great

needs to be plowed and the beds are broken

This is the quietest hotel in Anchorage! I slept fantastic! I requested a soft pillow and was happy to find a plethora of pillows in my room for me to choose from! I left so early, I didn't get a chance to thank them. Thank you for the great rest!!

The hotel was incredibly clean from the room and all throughout the facility. Super appreciated the lobby door being locked to outside peoples who didn't intend to pay to stay at the hotel because Anchorage has had some safety issues lately. Didn't use the shower so I'm not sure how that was, but I wouldn't be surprised if it was in top condition as well. The pool was in working condition which is always great to know. It almost had to have been warm - we didn't get a chance to use it. I bought this stay for my fiancee because he flew up to help me fly down to meet his family, and he was a huge fan of the place. Staff was very kind to us. This was a much needed change as other hotels we stayed had inhospitable staff.

There's not really anything to complain about here. The price was pretty reasonable for the time of year.

Convenient free airport shuttle that arrived in timely manner and the driver was super nice! The location close to the airport. Public transit (buses) available nearby (much more so than in other places in Anchorage besides downtown).

The breakfast was extremely poor (in terms of selection, availability, and quality) - but for 1 or 2 nights its bearable. The microwave in the room worked poorly (it works, but doesn't turn, so food heats up only in the center of the plate). The breakfast wafflemaker didn't work either. Again, for an airport stay for 1 night or so its OK.

Facility was inviting, not easy to get into the parking lot from the busy road

Bad part of town. Horrible customer service.. rude front desk

Great location near the airport and they offer a shuttle service as well as long term parking for an additional fee. We had an early flight so unfortunately we didn’t get to check out the complimentary breakfast.

We were bummed that the hot tub was no longer available.

location and staff

needs more parking

The location and airport shuttle was wonderful.

Good

Everything was good the commode seat was a little wobbly

Secured back parking lot

Dirty bathroom, TV remote didn't work, uncomfortable beds, got double charged for our stay, no hot water for an entire day. Pool was advertised as open and wasn't. Got a complaint at 7ambfor being loud when we were still in bed. Lost goes on and on.