The man at the front desk I believe he was the manager was very short with myself as well as other people.

The coffee was awful. However the pool and the view were beautiful. The facilities were beautiful. They placed us in a part of the building with no elevator and 3 flights of stairs. They told us it was 1 flight of stairs. The cleaning lady was very nice.

View from pool

The disrespectful andf highly unprofessional attitude of the manager There was a cofusion about what type of room I booked. The description on your site was confusing. The manager kept talking down to me .: "Booking . com narrates the description. : I am not responsible for the description of the hotelI do not own booking.com. Yes your booking indicates a room with as pool view but I will give you such a room only for 1 of the 3 nights you booked. We are overbooked. If you do not like what I am offering you can go somewhere else" I would dissuade people from staying there I called Booking.com: this did not resolve the issue. The agent said " The hotel provides the description. The description "Pool with a view" is confusing " I asked for her manager . She said she will connect only if the hotel des not get back to me as they promised her they would when she talked to them. The hotel did not. At that point I gave up and decided not to call back and to move the next day to a room with looking over the parking lot. I am a regular customer of yours I was disappointed by booking.com

Property and location was nice

The rooms and hotel were very dated and way overpriced for the room. Decor was old and musty - hotel rooms were so out of date for the price.

Service

The location and view was great

The price compared to the looks of room and carpet and walls.

The view

Tired and needs brought to modern standards of decor

The hotel is conveniently located. It is close to Acadia National Park and shops and restaurants in downtown Bar Harbor.

Beautiful property with plenty of amenities.

Love the water front view ! Restaurant breakfast was delicious as was Italian dinner ! The grounds were beautiful and the handy bus stop out front made the trip to town so easy ! Fantastic vacation!!

Very nice staff, great location for the shuttle into town.

Room we were in # 238, looked directly out onto the venting equipment of the kitchen below, as in there is no view. Also due to the room's proxity to the kitchen there was a lot of noise from the kitchen. Annoyed that I was still charged full rate. Even worse is the "facility charges for things I never used. Taxes and fees that don't end. Basically, they get you six ways to Sunday.

Good location, the housekeeping was quite good which surprised us given past stays at IHG The grounds especially in the back of the property were nicely landscaped/beautiful.

We stayed in the Eden House and it is very dated. The furniture was old and frankly ugly. The fitness center was a joke. it smelled and had no towels or anyway to disinfect/wipe down machines. This was not a vacation about staying in a hotel, if it was then I would have been very disaapointed

The view from the property is fantastic! Staff was friendly!

While the property is nice I feel like the rooms need some updating for the above average price for the area.

The breakfast was fabulous and so was the view

Loved everything

I loved the location of the property on Frenchman’s Bay. The grounds were beautiful.

I thought the rooms were outdated and carpeting very worn. The price was very expensive and they didn’t provide shampoo, but did provide conditioner lotion, mouthwash.

view and breakfast

run down and staff not polite

nice grounds, convenient for access to the park.

a bit too far from town to walk. our room was overlooking the road in the annex block

Great location and wonderful view from the room. The Italian restaurant on-site was wonderful. Liked the long hours of hot tub and pool which was perfect to relax after hiking in Acadia National Park. The property is well maintained and had lots of open space. The staff was warm and friendly. There is a bus pick-up point inside the hotel in case you do not want to drive to Downtown. Overall had a great stay!!

No buffet breakfast. The breakfast was a-la-carte and had limited as well as unhealthy options especially for people who do not eggs. The reception staff is in a hurry and do not listen carefully to guests questions. While I was enquiring on alternative breakfast options, they issued refund for breakfast to my room. Also, during check-out I was deciding mode of payment and reception charged my credit card.