The hotel location was great! Close to the metro, bus station, and local cafes and restaurants. The room was nice and clean.

Marijuana smell. The day we arrived, it smelled really bad in the elevator and on our floor, even though smoking is prohibited in the hotel. During the other days of staying everything was smooth.

Staff was friendly and welcoming. We did appreciate their attention to detail and cleanliness.

N/A

good location and staff were lovely - the bed was comfortable and clean/ nice clean towels and plenty of bath products/ coffee downstairs was useful . wifi useful but not ok for iphone ? we asked for a late check out which was helpful

no view. no hot water . carpets worn out and felt unclean. curtains tatty. wall socket broken but fixed when I asked reception . coffee machine not obvious. dark in the room . wifi difficult to use for iphone reception staff were helpful on this

Staff were very friendly! The location is by far the highlight, it's a very nice neighbourhood, super close to basically everything but just far enough that it's not super loud. Room was nice and clean.

Great location!

Don't let their website fool you into thinking that this is some modern oasis. "At the crossroads of elegance + edge" with an outdated room that looks straight out of the 20th century. Room wasn't clean and also had no refrigerator. Had to go to the basement to get ice because there was no ice on any other floor. Paper thin walls so you could hear everything going on in the hallway/other rooms. Extremely unpleasant smell in room during my stay that lasted a long time. I barely spent any time at the hotel during the two days and I still wouldn't recommend. I would however recommend them gutting the whole place and starting over. WAY too expensive for what you get!

Lo unico bueno es la ubicación, tener agua caliente y sabanas blancas, todo lo demás un desastre.

limpieza, atención del front desk, mal estado de las habitaciones e instalaciones.

The room was spacious and accommodating. This is also a great location if you want to be near shops and cute little restaurants.

The pillows were not good. They felt like pillows that had been used for the last decade and never replaced. This was very minor, but walls were a little thin.

Decent location

Rude staff who didn’t care at all. Expensive. Awful facilitates.

Great local for my show.

Crappy wifi

Great location, nic view.

I booked this hotel for work and when I made the reservation I made it clear I would need an invoice and I provided data I would need on the invoice. Not only the hotel made it very hard to receive any receipt, in the end they did not release the invoice with my data which basically means I do not have the right document and denied me this option. I was communicating with the hotel back and forth, no results. I am dissaponted and would not recommend this hotel for any business travelers.

the only good thing was the location

The place is the worst hotel I’ve ever been in. not how it looks in the pictures, the room was extremely dirty not how it showed in pictures. the carpet was ripped and extremely dirty, curtains had a lot of stains and also ripped, walls were dirty, bathroom was also dirty.

clean

n/a

Location

Cleanliness

The rooftop patio was a favorite feature. They had unlimited bottles of water available at all times, as well as coffee and tea.

friendly staff, close subway stations, decent city view.

the entrance was a little strange, but that had no effect on the hotel itself.

Very convenient location, worth the money

Free water, late check out

Nice views & easily accessible area

Room service didn’t clean the room once in the 3 days. Some of the front desk staff were very rude.

The elevators were almost always busy... Had to walk 5 floors multiple times. The hotel didn't have any emergency medical supplies.. Not even a band aid at hand. Gym floors were extremely dusty and had to tell them 1 day in advance if you need to get the room cleaned.

the property was in a really good location and easy access to the subway.

the rooms didn’t look like the photos shown on the listing, I thought they looked very old fashioned to be honest and for the price I paid for the room I was surprised. also I thought the staff in reception was very rude, they seemed like they didn’t want to be there and if I asked them for something it was met by a short answer followed by a sigh and a dirty look.

the location was very nice ! and the view on the bedroom was amazing !

the room was very old, damage not really clean…

complimentary water

It could definitely do with being modernised.

I did not like anything about the "king suite" I reserved. I usually do not write reviews, but in this case I would like to warn others before booking at this facility.

The pictures from the website and the real thing is night and day. The pictures was nothing like I had reserved. It looked like a whole different room. The staff excuse was that they were renovating, but did not say anything about that when I called to ask questions, or on their website. Nothing was what I was expected. The staff said all they could do was a downgrade and give us $37 for our troubles, which to me was a spit in my face. I would not recommend this place to anyone. The only reason I stayed at the hotel is because the staff refused to refund me and I paid close to $400 for one night. I traveled from Rhode Island (almost a 4 hour drive) to celebrate my sister in laws birthday, and I was disappointed and embarrassed about my reservation. I had called booking customer service and they was unhelpful as well. I have included pictures that was on their website and the same was on booking, just in case they decided to take it down after this review, and the pictures I toke when I got there. (I had to be creative and try to cover up the shower by moving the shower curtain for privacy.) Mind you this is the "King Suite"

the property was clean and had an amazing view.

we received the wrong room when we arrived and we waited for 2 hours for the room to “be stocked” after we arrived at the suggested arrival time.

Location was very convenient to where we had to go room was clean there was two pieces of metal sticking out from underneath each bed that caught us in the legs several times the beds were over all comfortable

The pieces of metal created a couple injuries we did not document couple scratches from them right in your shin area of your leg very inconvenient to not have a mini fridge while traveling with children and if you touch the sink it felt like it was going to fall off the wall

Fantastic location! Very helpful & friendly staff, nice basic room.

No breakfast provided

No refrigerator. Elevator broken. Rust and mold in shower. No sun block curtains - sun woke us up early every morning