Had bugs in comforter first and third night

Justin and Tom were exceptionally helpful and made sure we were taken care of properly. Our original room was smokey so they were moving us when an altercation with another client who was clearly intoxicated was occurring while we were at the desk. They were so apologetic and wanted us to be in a good room. They moved us and the new room next door had a very large barking dog in it. So I mentioned that to them and again they were very helpful and accommodating. Excellent staff. I am not a fan of having dogs at a hotel I am staying at and will look at other hotels for future reservations. I would suggest having dedicated rooms for dogs with their people - some folks are allergic and do not want to be in a room where dogs have been - sometimes you can’t get the dog smell out. All this after being a loyal Hilton member for over 30 years.

Dogs should not be in hotel rooms unless there are specifically dedicated rooms for them. I personally like dogs but do not want to be in a room that smells like them. There are a lot of people allergic.

Tom at the Front Desk was a breath of fresh air. We checked in after a long day of traveling and he made us feel welcomed.

We set up a 4am wakeup call that never happened.

it was close to everything around, very clean and very quiet place.

N/A

location to downtown and on the river

location river view size of room

billing was inaccurate and had to be amended tipping for breakfast even although below the included rate of $20 was charged as extra no daily housekeeping limited breakfast offering expensive at £200 + per night

The breakfast meal plan was such a good deal and the staff were so friendly. Loved the warm cookies and Beer BINGO night! But the BEST part was the river, mountain, bridge view from Room 218.

Our sliding closet doors kept coming off track which was aggravating. Also our tub didn't drain properly.

Great location

location and size of rooms

bugs in room

Location is great that is why we like to stay there

The hotel accommodates dogs, I am allergic to dogs, when we were put in a room that had a dog (bowl and mat were left in the room); we asked if we could move to a room that doesn’t have dogs they moved us to a “purified room” which as I found out when we checked out is an upgrade! I don’t understand why I have to pay more, I don’t have a dog! Not to mention the air purifier was a little loud so we turned it off, when we returned to the room later in the day it stunk! I plan to contact hotel management myself as I am a Hilton Honors member.

by the river and close to downtown

smell in the rooms

great staff. we had a bad experience here before but they seem to have made some improvements and we really enjoyed our stay. the restaurant was Amazing.

could use more blankets on the beds.

It is very close to the train station.

Bad smell in the hallways and inside the room. Fixtures are old, the tub in the suite room is discolored and has lots of scratches, did not look clean.