Nice location.

Not very much help at the front desk

Nothing

Customer service was terrible. My son cut his foot on the broken tile in our bathroom. We notified security who was beyond rude asking if we needed an ambulance when we responded no we where then told well you can't be hurt that bad and hung up on. We finally got a bandaid and our room changed after a hour of complaining . At check out was told we were charged for the room we where moved to and an additional $73 for unknown charges on top of the cost already paid for the room, AC charges and security fees . We never return to this facility or recommend.

Upgraded room due to major issue with first room. Well satisfied with the arrangement. The room was clean and had a great view of the ocean. Plenty of room for activities!

Due to the size of the room, the TV's could have been larger to accommodate the size. I do not like not having a microwave available. Just the simple reheating of coffee would have been nice. The elevators need attention. The algorithm or mapping is horrible. 5 elevators and you had to wait 10-15 min each time. Then many were heavily packed. People were prompted to hit the down and up buttons just to get one to open. Then many times you would get on one going down just to go up. There should be 2 dedicated to the first busiest floors Lobby - Pool level 6. Then 3 dedicated to 7 through 25. One up and down. Then the other 2 having one up and one down. It can be done but what you have is a complete cluster. The indoor pools at least should be open until at least 8pm and one until 9-10pm. Closing all pools at 5pm and 6pm is ridiculous. The one indoor pool had so many "floaties" it was disgusting. The outdoor Chelsea pool was nice but absolutely frigid. Only one person besides myself got in. Testing the water and immediately said no way. My wife wouldn't touch it. Lastly, the Chelsea pool area was a joke the second day. We went up at 1pm. There were about 20 people in total there and the attendant said he needed to inform us that the bar seating and high table seats were free. The lounge chairs were $10 each. The Lounge sofas were $50 each and the Cabana was $100. While I could understand on a weekend perhaps, holidays or just busy in general this would apply and would be appropriate. But this was Wednesday and nobody was there (including us because well, to charge just for the sake of charging...NO!). Perhaps a better option would be charge all the time or for a certain period of time. A certain capacity level reached and then charge. Or, even better, have rental chairs and sofas always available for an extra charge, a different color perhaps to distinguish.

Close to the boardwalk

Carpet in room and hallway needs to be updated. A/C in room was not working, elevator needs updating

Es un lugar muy lindo estuvimos en la Habana tower y es hermoso el entorno parece que estás en la ciudad yo soy cubana y les digo por experiencia

Nunca tuvimos la habitación que reservamos por la cual pagamos, las piscinas todas cerradas y no hay información ni te dicen nada al reservar, las máquinas expendedoras casi ninguna funciona, nuestra estancia realmente no fue buena esta vez

The hotel was overbooked and it took two hours to get checked-in. We ended up in a room with not enough bed space. We were promised a rollaway and extra linens that never arrived. We were given a "view" room but the windows were so dirty you could barely see through them. The bathroom amenities weren't enough for two people. Zero counter space and their were pieces to the shower on the floor. All of the emailed links and kiosks didn't work for check-in or check-out.

The hotel was overbooked and it took two hours to get checked-in. We ended up in a room with not enough bed space. We were promised a rollaway and extra linens that never arrived. We were given a "view" room but the windows were so dirty you could barely see through them. The bathroom amenities weren't enough for two people. Zero counter space and their were pieces to the shower on the floor. All of the emailed links and kiosks didn't work for check-in or check-out.

Fantastiskt utsikt och grymt bra casino

Dåligt vattentryck i duschen

Convenient for night life

I would be persuaded by a staff member which cost me more money to upgrade my room because her telling that I would not like my that I picked online