Room was clean.

Television did not work. Air conditioning was very loud.

The pool drinks were terrible and expensive for basicly a slushy with little flavor or alcohol.

All the pools

They charged me way to much money for literally everything. The charges were absolutely unacceptable and they just charged my card. I won’t be staying here again due to this.

See above

Everything was clean! The room was roomy and the fully stocked coffee bar and waters were a plus.

The room smelled mossy at night while the air conditioner was running. Also several of the pools were cloudy and a bit dirty.

Amenities, everything was there, restaurants open late

expensive

Accessibility to PGA west golf courses Pools and spar were good

Backache from bed Unclean patio Very noisy air conditioning system that can never be off

Breakfast and facilities

The toilet was clogged

location

very dated

Too many corporate events

Perfect location

Well, I didn't know we had requested a handicap accessible room. The shower was not separate from the tub and there was no privacy as there is no door in the bathroom.

Location location location

First night we arrived late and received room that wasn't to our liking or requests. Staff Fixed the next day.

The staff was friendly.

Very loud late night party next door to our room took an hour to stop after our complaints.

everything

nothing

The outside is gorgeous. lovely gardens, plenty of pools and facilities for your trip. everything b was spotlessly clean and the staff were incredible.

I had to change room. The interiors are really dated and need to be updated. the first room I was given was really disappointing. it was dark, old fashioned and overlooked a fence and absolutely not worth the price. the hotel staff are the saving Grace here, they could not have been more accommodating in finding me another room. The second room was much nicer, brighter and better view but still outdated and a bit depressing and in my opinion not befitting of a 5 star hotel. I was glad not to be staying for a few days.

Our villa had a fully equipped kitchen with utensils.

Dirty and dusty furniture near the pool and the house, because of this, a feeling of neglect is created, there are no towels for the pool. In dining room menu was very poor and not tasty.

Beautiful grounds, spacious rooms and lots to do.

While the staff was helpful, we didn’t feel pampered. for example, there was no one coming around at the pool to take orders and all food is ordered from your phone. Nobody circled the pool to clean up and remove towels from lounge chairs. it felt very “contactless” which isn’t what 5 star hotels are doing these days.