The room location within the Hotel Complex and the Hotel Complex location within the Kona township. The veranda overlooked the beach, and it was an easy walk into Kona for restaurants, pubs and shopping.

The receptionist was not very welcoming and the carparking situation was best in best dressed which is unsuitable. We were blessed that this did not become an issue for us personally though and were lucky to jag a carpark when needed.

We have stayed at the Kona in Islander in Two previous times and really enjoy the location, the staff and the grounds. We love that there is a grill, hot tub and pool.

The room that we stayed in was nice and comfortable and suited our needs for the most part. We love coming there but we do have some suggestions for things that would be helpful for travelers coming such a far distance. At the minimum, a broom and dust pan and would be so helpful in keeping the floors clean and therefore the sheets comfortable for sleeping. Chairs and a couple boogie boards would be fantastic as well.

cost and location were great

never once did we interact with anyone on the property. we arrived in middle of night due to flight delays, couldn’t find any parking. finally found our tiny room.

Location was perfect!

There was no wifi (or at least, there was no information about password) the front desk staff did not know anything as the apartment is privately owned.

across street beach

cable tv didn’t work right. shower door was broken and dangerous to open each time we used it. balcony table top was broken

The location is right at the water in the heart of Kailua-Kona - and our balcony had a view of the ocean. The unit was clean and comfortable and well-decorated. There is parking on-site, and a pool and barbecues available for use.

Be warned - if you arrive at the property prior to your scheduled check in time, there will not be anyone there who knows anything about your reservation, and will not even be able to confirm that you have one! This is a condominium complex, all of the units are rented out by independent entities. They will not answer questions or requests sent to Booking prior to your arrival, and no usable contact information will be printed on your confirmation email - and it is pay in advance! If you try to obtain additional information (such as 'do you have a record of my reservation'), the 'front desk' staff will become openly hostile and mocking. It took me an hour on the line with Booking's customer service in Spain (who were as helpful as they could be), then with multiple property managers, before my reservation was even found, and finally multiple phone calls to the property ultimately ordering the clerk to give me the keys - only for her then to become begrudgingly cooperative and check me in. I do think that Booking should require reservations of this type to be clearly stated as such, and require the property managers to provide transparent contact information to avoid such issues.

View of harbour, facilities, gardens

Room rate was reasonable for the area.

Room was on a very busy street with lots of noisy traffic. Could not use the lanai for this reason.