Overall I would say the price for the stay was decent. You can see that they have made some upgrades to the rooms. The hotel is located near a lot of restaurants, so that was convenient. Also pretty close to the highway, making it convenient for our travel.

The check-in process was awful! When first arriving to the hotel to check-in around 2:00 p.m. I was immediately turned away saying not until 3:00 p.m. No questions no offer for exceptions or anything. The male at the front desk was very dismissive. I asked if there was a possibility to check on earlier, he did not check continued to shugfle papers and repeated, not until 3:00 p.m.. We left the location to find something to do for an hour until it was 3:00 p.m., came back to the hotel a little after 3:00 p.m. and was still told it would be at least another hour. Our travel plans were with the expectation that we could check-in possibly a little before 3:00 p.m. or definitely by 3:00 p.m., so it was quite frustrating to be told that there was no exception at that time. Around 4:00 p.m. we went back into the hotel for them to still tell us that our rooms were not ready and again no immediate offer for a solution. Eventually the female front desk associate went to check on the rooms; to come back and say that they still were not ready. In our frustration they then at this time offered us other rooms that were ready. Not sure why this could not have been offered hours before, since we were there ready for our room and no one else was around waiting or looking to check-in at the time that we were there. They switched the rooms, so that we could go ahead and check in and in doing, so put us in incorrect rooms that were not accommodating with the amount of beds that we needed per room. Granted when going back to the front desk moments later, they worked to make these changes pretty quickly and put us in other rooms which meant that those rooms were also already available. This again flagged why there was no offer earlier and we were left waiting and being told we could not fully check-in. The water temperature was luke warm when taking a shower. The commode lever was also loose and had to be wiggled to shut of the flush, so water would fill within.

Location was good

updated bathroom wall was not properly refinished, parking lot small

it was clean and comfortable

N/A

The location was good. Breakfast was good, the beds are very comfortable!

I travel a ton and never has a hotel not let me check in early. I wanted to check in at 2:25pm instead of 3pm. I can understand if the room was not ready, but I was told no our policy is 3pm. The room was clean, and half remodeled. The carpet and tub was old and gross and should have been replaced with the rest of the room. It’s not terrible, but I’d recommend the country inn suites in Wilson, you can check in early and it’s always spotless!

I stayed 3 weeks and during the whole period the one of the Fitness equipment was "out-of-order" :-/ Booking was indicating Wilson / Rocky Mount which are 2 different cities and dispite the fact I verified the street address of the one in Wilson they booked me the room in Rocky Mount. I had to spend almost 60 minutes to get a room in Wilson....

As I was headed from Virginia to North Carolina I received a call from the General Manager and he informed me that my reservation was cancelled due to flooding. I was 1.5 hours away and had to pull over and find hotel. The only hotel available in the area cost me $529.00 for a 1 night stay. While I cannot blame the hotel for the rain damage I will blame them for not offering to find me another hotel room at another facility and offer to pay for it. The General Manager told me to Google hotels in the area. Also I've been waiting now for 7 days for the hotel to refund me. While they were quick to charge me a week before I was suppose to arrive they've been slow on refunding me. Mr. General Manager if you are reading please reach out to me at [email protected] so we can discuss your policy on cancellations and what my rights are under your cancellation policy.

Good breakfast.

Stained carpets, inoperable lights, outlets, and bathroom fan. Only one small elevator.

Breakfast and location

Room was dirty, sheets and pillowcase had blood. Elevator was hot and had a weird smell

Location was good and breakfast

Room was dirty, sheets and pillowcase had blood . The property was over charging for what I had already paid with booking.com

long wait time at front desk. couldn’t find staff