Staff was friendly, but there were Roaches in the Fridge, and in the Bedroom. It wasnt the worst but there was definately room for improvement

It seemed like the outside did NOT MATCH THE INSIDE OF THE hotel..alot f homeless seemed to live near the hotel which was kind of off putting sense we were there for a Wedding

Nothing.

It was filthy

I mean I'm not saying the room wasn't clean I'm allergic to roaches insects Etc but I complain which I didn't want to but y'all really owe me a room. I was in shambles so no I wasnt happy at all

The roaches

Not much to like about this hotel. The location wasn't that bad. It was near some easy fast food places to eat.

Everything. Checked in went to the room they gave me and immediately had to go ask for a refund. There were multiple cockroaches, blood on the sheets and every service was just absolutely disgusting. They tried to give me a second room and there were suspicious people hanging around it. Did not feel safe at all.

I couldn't walk around in the room with white socks on or with no shoes on because my feet would get so dirty I'd have to bring a soapy washcloth to the bed with me to wash my feet off so I wouldn't get the sheets dirty. I was scolded by several housekeepers for having such dirty hand towels and washcloths. I'd use the hand towels to dry my feet and hands off after washing my filthy feet. I never walk outside barefoot and always take my shoes off at the door so clearly it's problem with what the housekeepers are cleaning the floors with or they're not cleaning them enough. Also the dryer in the laundry room doesn't dry clothing at all...well it takes $6-$8.00 to dry a small load. I pet a normal size load in the dryer at 8:30ish pm by 10:00 pm they were still soaked and wet so i split them up into two dryers costing me a total of $8.00 all together. When i went back to check on my laundry at about 10:20ish the laundry room was locked, the front desk said that I could not retrieve my clothing till 7am and was told several times by the lady at the front desk that only an illiterate would make that mistake. I had a 3:30am flight from Orlando Int. Airport to Boston, Mass. I explained everything to the lady at the front desk and she told me there were no keys on the premises that maintenance had taken them home. I explained to her that I needed to make a report with the police department or have them try to unlock the laundry room, She advised me that I would forfeit my active reservations as well as any further ones and would also be trespassed from the property if I involve the police. I didn't want to be jailed or trespassed so I missed my flight. I value my clothing and thought I could reschedule one for later that day. I couldn't reschedule, and because of this I was forced to stay 4 days longer. I lost $720 because of this incident. Mayur did not believe me and refused to do anything he offered me 20% off a weeks stay..

Customer service. I have a service dog that stayed with me and was constantly harassed by staff members for having my service dog with me in certain areas of the hotel, pool, breakfast room, office lobby, laundry room. THE ONLY GOOD THING ABOUT MY STAY WAS MRS> SHEILA AT THE FRONT DESK!!! SHE WAS EXTREMELY HELPFUL< THOUGHTFUL< GREAT CUSTOMER SERVICE AND SHE MADE MY TIME THERE FEEL WARM AND FRIENDLY AS WELL AS SAFE!! Mayur's position should go to Sheila.

location

The floor was super dirty and sticky, apparently someone mopped it with a very dirty water and I saw some cockroaches in the room. At least the AC worked fine.

Clean

No breakfast coffee wmpty

when i went to the staff about the issues they were immediately apologetic and willing to refund my money. but it was almost like they weren’t surprised.

roaches every where, questionable stains on bedding and curtains floors were sticky mildew on lamp shades