I loved the location and the pool was beautiful most of all. The woman at the front desk with funky glasses was delightful.

The bar downstairs with the red chandeliers. The waitresses were spending a lot of time chatting and I waited for a drink for about 20 minutes. Then when I finally ordered, she seemed annoyed and I was charged 25$ for ONE drink. Also, I’ve stayed here several times and the valet has been chaotic each time. There has to be a better way to do it.

I liked the location. The restaurant was very delicious.

The room was not as it was described on the website. The pool was dirty.

Pool area, location

1. You had to ask for the room to be made up. No one told me that at check in so I went for 3 days with no fresh anything. Finally called and that was what I was told. 2. The shower was so complicated that it needed instructions. Same with Nespresso machine. A simple shower and coffee maker would have been much better.

that it was close to the beach

that it wasn’t the same price as i booked it for, it was $200 more not counting the deposit, room was very small with very bad tv to watch, like 4 channels

cute and cozy

under staffed

Location

The elevator didn’t work properly. It was extremely slow. We thought we were stuck. Later that day we were in the same elevator with other guest who began to panic because they too thought they were stuck. I had to ease their panic by explaining that the elevator wasn’t working properly. There was no sign anywhere explaining that the elevator wasnt functioning properly. The phone in the room did not work at all. The tv required special instructions that were not provided in the room. The food at the monarch was below mediocre. Went to complain about the above to the “manager” who said there was nothing he could do about it. We went to the spa. The robes were old, the blankets on the message table were smelly and old. After explaining it to him again he offered $25 off my 1300+ bill. I declined the offer asked to speak with someone else. He gave me the business card of another manager. I haven’t had a chance to contact her

Great location and classy feel.

pool was closed, restaurants were not open, coffee shop was not open. Too much money for a closed up hotel.

The espresso bar and the on site restaurant were a nice luxury to have during the stay. We also enjoyed the history displays and learning about the storm of 1900.

The room and bed were perfectly fine. Nothing over the top but very good. We were there for Mardi Gras and the location was excellent for the parades on the Seawall. My daughter and I could easily walk to the beginning of the parade and the Pleasure Pier across the street.

What wasn't made clear when I made the reservation, was that the pool was being renovated, but I think they closed it because it was Mardi Gras weekend. There was construction going on in the building and half of my floor had paper laid down on the hallway carpet. There were a lot of guests and the bar staff was overwhelmed. Quite frankly, they weren't the best bartenders especially for the pace they demonstrated. The phone in the room also didn't work nor did they have any movies to rent on the TV.

Really nice hotel.

Would have liked a little larger refrigerator. We travel with meds that need to be refrigerated.

The place is BEAUTIFUL. Just wonderful, and such a history. If you were to stay during the summer, the beach is across the street! Fabulous restaurant, drinks were great. We will for sure be vacationing here again.

I literally can't think of anything.

The renovation

Nothing

Nice newly renovated lovely old building

It was impossible to order room service from the room. I had to call the landline of the hotel wait for 5min in the queue to get food to the room

the majority of the property was beautiful.

the hotel was under renovation. it looked like they stuck as in a barely finished room and we had to use the construction elevator. if the carpet is new the design makes it look dirty. and the bathroom vanities are WAY TOO LARGE for the bathroom and you are squished on the toilet between the shower and sink with the toilet paper on the wall behind you. the small cooler/ fridge was sitting on the floor and really doesn’t fit anything. I paid WAY too much money for this experience.

The staff was lovely and helpful. The room was clean hotel is pretty.

We initially were on a renovated floor but the paint smell gave us all headaches. We switch to another room that was not as nice. Very disappointed after being in the nicer room.

It was a step through time. Being an historic building in the Galveston area the architecture was phenominal. Loved every inch of the hotel.