clean rooms and smells clean

n/a

Location close to the Marina state beach

Plain and Simple Truth? The team/staff who work there are amazing. The rooms were very nice and clean. The only downfall was that I know that the beds have lights under them and this time, I couldn't make them work! Other than that... Everything was perfect. Close to the beach, breakfast, nice people, priced fairly, etc. Highly recommend staying with them!

Good food selection

Power went out and people waited for over an hour to register after it came back on. Staff was unable to re-boot the computer system until help came from a competing hotel next door. I saw one family give up and say that they would cancel and try another hotel. you are losing money because of un-trained staff. I stayed here 2 months ago and staff had trouble with the computer. They had to go out and physically look to see which rooms were available. I recommend to friends to stay at a different hotel, spend a little more, but have fewer problems.

Breakfast was ok.

Receptionist was not helpful. She seems like she was having a bad day. Or did not want to help. When in line to check in she was helping someone. The phone rang and she answered the phone. Person on the phone was asking her to check if he had a reservation and stayed there 2 weeks ago he doesn't remember if this is the hotel they stayed and he had a bill on his credit card. The Receptionist said to call his credit card company if he thinks this is a fraud bill. She did not even attempt to check the dates the caller was asking for. She hang up on him. Once we got our room. There were police activities on the floor we had our room only 3 rooms away from the room she gave us. I went back to the receptionist to ask for a room transfer. She said I need to wait for her supervisor. Receptionist asked why and I told her I don't feel safe and to many police and marshals in and outside the room and there is a man in handcuffs. She said it should be over soon. I told her I didn't feel safe. Then she said the next hotel has 24 hour security but it's not nice as this one. When supervisor came in she told her supervisor that I wanted a refund since I wanted to move to another hotel. I told the supervisor I never mentioned anything about refund I just wanted to move to a different room since I did not feel safe with all the police activities 3 doors from the room she gave me. Supervisor said not a problem and gave us a new room. That receptionist shouldn't be working at the counter she was very rude and I didn't like her attitude at all. The walkway leading to our room smelled like urine. I like staying at Best Western but I know I will never go back here again.

For a solo traveller, who needs to spend a night close to the ocean it was a perfect solution providing all what I needed. Considering rather high prices of accommodation in California this hotel was relatively not so expensive, but comfortable and clean. In addition the breakfast included in the price + free coffee and tea has been provided. There is well rated restaurant near by and in a walking distance there are other fast foods plus Walmart.

You don't see the ocean from the hotel, but after crossing a quiet street (it is actually "access to the hotel street", with no other traffic) you can easily get to the ocean.

very pretty.

The smoke alarm was laying on the bathroom counter. there were wires hanging out of the door on the inside. to get to a ground room you had to go up stairs then down two sets of stairs. You could not park by your room.

Clean and staff was very pleasant.

I think there was a service/maid room above us with lot of foot traffic noise.

Quiet

Not too close to beach

Noise during the night. I think it was dryer.

Room was very spacious and pretty clean

It was a bit more expensive than we would liked to pay plus the hotel did need some general updating

This is a motel, not a hotel. For over $200.00 a night, it is not worth it. It was clean, the staff was helpful, moving our room for us after a noisy family moved in next door, plenty of towels, comfy bed. Walls are paper thin, breakfast, yuck. The scrambled eggs were probably powder, not many choices, crowded tables, short hours. Nothing close by...

Noise,could hear everything . Breakfast, not good,

It was clean and affordable. Right next to the beach and Hwy 1.

The staff was mediocre at best. The staff were talking with each other for about 5 mins making me wait to check in. They didn't program my card correctly so it didn't work the 2nd day, although the staff that day was very apologetic.

very accommodating

I would stay again if I need to!

Good

The staff was not doing her job the right way and she was not friendly and the rooms was not ready.

Too much furniture in the room for someone in a wheelchair.