Very disappointed by Corrine and her lack of customer service and lack of a return call after I submitted an email. I am a multiple time a year visitor and I will not go babk untill I get a call. Managent also failed to call me back. My advice is to check in after 9 pm to avoid this toxic person at the check In. She needs Training In customer service or be removed to the back of the house. Clearly she should not be interacting with your customers. Electrical outlets are unsafe and prone to fire. Josh the manager was also unprofessional and dismissed my complaint and my phone call 3 days later. This hotel does not deserve your buissess. Go to the Williamstown Motel amd see Rocky. See images

It was a very charming, if older, property. The price was very reasonable, check-in and out was smooth and quick. The restaurant was very good, and we received a discount coupon at check-in. The area is beautiful.

It could be updated a bit, and cleaned a bit better - corners and such needed a little attention.

It’s a beautiful part of the world.

Dirty. Like, very little attention to detail. Food scraps, moths, leaves, kids toys under the bed. Bathroom trash from the guests before. It was a surprisingly hot day for early November and are room was sitting at 78 degrees at arrival. Tried the A/C and nothing. Went to the office to mention the A/C and got nothing from the exchange. Asked if they had a fan for the room and was told that they’d already been packed up for the season and wouldn’t know where to look. Left with a “try opening the window’s cause it’s supposed to cool off later” as a solution from the front desk. Back at the room realized the windows didn’t have screens and were riddled with dead moths and spiders on the sill. The bathroom window was jammed and wouldn’t budge. This was possibly the worst of the worst as far as overnights I’ve had and I’m pretty good with roughing it. When I went back to the office to discuss the shortcomings they were away for the evening and when we left the next morning at 6:30 am there was still no presence. Would have loved to discuss this with the business itself but they didn’t seem to care.

Room was neat and clean. We thought we were scheduled at the other location, not pondside.

Room was quite musty on arrival, had to air out the room. Fresh air helped.

charming property

beautiful foliage surrounded the motel

A beautiful setting and clean sheets

We booked this place beacause of their breakfast rating. Well it turned out they had no breakfast available at all. The room was kind of retro cute, but you could see it was outdated and not really taken care of. The bathroom ceiling was full of mold and the sink didn't drain properly. Also the restaurant was like a time trip back to the 1980's. Not bad with the decor, but the food reminded us of awful childhood memories.

Nothing to like here.

This place is a dump. The bathroom floor was filthy and the tub faucet had a continuous stream of water that could not be stopped. No convenient electrical outlets. Beds were uncomfortable. Bathroom towel rack missing. A lot of mold on the bathroom floor. Pictures online don’t accurately reflect the poor property.

Very nice office staff and beautiful outdoor grounds

It was a little out of my way

This is a very cute and quite place.

Has a restaurant next to it, the quality is good

Bathroom drain is very slow. Also on the second night one of the glasses cover on the door suddenly vanished. We did not lose any valuables but perhaps someone tried to break in.

The inn is right on route seven, but the room was far enough from the road that it was quiet and peaceful. I enjoyed the brook and the comfortable seats outside each room.

We stayed two nights. The beds were made up after the first night, but the coffee supplies and shampoo were not replenished. The next morning, I was unable to reach the staff to request coffee cups before we left at almost nine am

The location was the only thing we liked. There was nothing that we liked at this property except the pub.

Arrived to the motel about 9:30.pm After a 12 hour trip we were tired and just wanted to check in. This is when the adventure started. The lights were out on the sign. You could not see it in the Berkshire darkness. We went to the restaurant and asked for assistance. They were helpful. There are two locations Pondside and Brookside. We stopped at Brookside and still lights are out on this sign also. With our Room 17 search and found all the rooms in the 100's. Call politely to the number given and left a message marked Urgent and we needed some assistance. This was two weeks ago and we are still waiting for a call back. We could go somewhere else but there was nothing available. Finally found the room down the road, again the light on the sign were not working. The lock was backwards we finally got it to work. Opened the door and was surprised we were not sure this was right. The photos show something absolutely different. The air condoning did not work. Beds were ok but sub standard for the price. No curtains on the windows but shades that were replacements and were cut with scissors. Was kinda funny but was sad. Jagged cuts got the job done.The bathroom had the tiniest sliver of soap. I didn't know they could package such a small soap. The pool had been sadly neglected for a long time. TV had no signal. I have reached out to the hotel after our return home and the lady at the desk was lovely and was going to have the manager call me. I wanted to go over this before I submitted. Still waiting for a call. We are small business owners and realize the struggle we all have. This was not a good experience. The Pub was good. The only redeeming grace. Looks like they are struggling and not interested in trying to put their best foot forward.

beds were ok.

tired, uncared for. years of neglect apparent.

Nothing

Run down. does not represent what is shown in the pictures.

Nothing

Air conditioning didn’t work, phone didn’t work, smelled musty, staff was useless.

Close to where we had the golf tournament

I asked twice to have trash dumped and towels picked up. I finally just put trash and dirty towels outside my room.