Convenience

Slow elevators and escalators weren’t working

For a hotel with over 750 rooms the lack of food choices is bad. The staff directs everyone to the westin hotel, why would you do that? Next time we can just stay at the westin and not have to walk over to it. Also why was thewalkway to the areana closed off, another reason we choose to stay there, for the convience and location.

Above plus no food at the hotel!

We booked this property 100% due to the location and access to the BJCC.

When we first walked in our room it was apparent that it wasn’t clean. Someone went the restroom and left the evidence in the toilet. The soap was used and wet. The hand towel was lying on the counter. The bed was made but the covers went indented as evidence of someone sitting on it. When we went back to the front desk they changed our room without question which was nice. The walkway to the bjcc was closed. Being that was the reason we booked this hotel, it was disappointing that there was no mention of this on their site. It was disappointing that there were not late night food options within the hotel. Room service options would have been nice. The bed was VERY firm to the point of being uncomfortable. The pillows were flat and cheap. Definitely didn’t feel rested even after a full nights sleep.

Convince for venue

Beds were comfortable

We sat outside the hotel for an hour and got inside and stood another 30 mins to get the room keys. We got to our room and it was not what we booked. We returned back down to the front desk and had to stand and wait another 30 mins. The woman said that we got another room because the one we booked, which was two beds, was not cleaned because they are understaffed. Poor communication! They did end up getting us the right room a couple of hours later after we had to ask again. Only one outlet worked beside the beds.

The location was ok

No microwave no refrigerator hot in room. I was double charged but the manager resolved that issue

Na

As a guest, breakfast should be complimentary.

As a guest parking should be free.

Ice machine was near room, I'm handicap, walking short distances helps. Comfortable beds. Spacious room.

No microwave in room.

The location was perfect.

I only paid the price for the convenience of the hotel location. The hotel definitely needs some TLC. Checkout was 10a, an employee entered our room at 9:20a, no reason as to why only a quick "I'm sorry" as they were walking out after seeing it was still occupied. The staff members were not rude, they just were very personable. Decent place to stay, but it was definitely not worth the amount paid.

Location to BJCC and restaurants

We paid $260 for one night and $28 to park. The room was small with very little accomodations. No complimentary breakfast but they wanted $17 for some eggs and fruit. The water that came out of our tub was brown and the shower curtain was brown at bottom. No plastic cups in room and the bathroom had no vent so in order to have air or heat you have to leave door open. The hotel is decent but not $260 per night.

The cleanliness of the room and the facility itself

The bed was a bit too firm

We did not have the breakfast. The location was in a good spot as we were there for the Comedy Show. The local restaurants was in walking distance. The front desk receptionist was nice checking us in and out.

The rooms were plain and not appealing. Yes, they were clean, but for the amount of money we spent I expected more. The value of the rooms are not worth paying over two hundred dollars. I guess we paid for the location and not the room. We booked through booking.com and was told we would have robs-no robs were in the room-City view was of the highway. LOL. I will not stay at this location again. Not worth the money(my opinion)-Then at 10:14 a.m. the housekeeper was banging on the door and specifically(rudely) asked what time were we leaving-check out was at 11am. Again, I will not book here again

Rooms were clean and the beds comfortable.

Front desk was rude, did not explain parking choices, called about coffee issue no fix until I called them 3 times…..overall customer service needs help!! There is no complimentary coffee and the $38 valet parking per night was not stated on reservation. Breakfast is over priced at $17 pp not worth that price.

Room was clean and inviting.

Highway noise..

Did not have breakfast though it looked good. Room was neat and clean.

Long, long, long line at check-in because of concert.

convenient to the BJCC

check in was 4 but room wasn’t available to us until 6:30.

did not get it

the price of $450 is crazy. But I paid it because my husband has difficulty walking. It was closest to the BJCC arena.