We checked in and the place was under construction called booking.com. They were no help at all. Really nice gal said she was going to help the manager was unavailable, refusing to respond and so they finally offered to move us to a room the next morning the construction, dust and paint fumes were horrific will never stay again horrible

See above.

Great stay one's again. Love this property. Stayed last week as well for 1 nights and I love it. I will back soon.

The location was central to all the events we attended but is not in the best area. Our view from the lobby was the Vigo county Juvenile justice center.

We were charged an extra 25.00 dollars to get into our room an hour early. We arrived at 2 pm and check in is at 3pm. We asked if our room was ready and the attendant said yes, but it would be an extra 25.00 to check in early!

Ubicación

The dryer was not working and the breakfast is always the same

Nothing

They lied about offering me a room with hardwoods. They couldn’t fix the air I had to ask if I could just checkout and move to a different hotel. The front desk agent DEB told me I could and that they authorized me leaving but I would have to go through booking.com for a refund but that they did authorize the refund. So I had to pack up and find a different hotel at 9pm at night. The next day they lied and said they didn’t authorize the refund or me checking out.? This is totally unacceptable that booking.com does business with a business that can lie and cheat me out of over $230.00!!! If I am unable to get a refund I will never use booking.com again. And I will do everything in my power to inform everyone I can how y’all do business.

na

staff was very rude and argumentative. shower pressure was the worst i have ever seen. not sound proof could hear every noise on the floor

Nothing

The staff was bad.and the hotel is a rip off.

we were there for university graduation. close to campus