Location

Room had blocked up/broken sink with hair coming up the drain. Broken lamps. Moved rooms and middle of night another guest had a card to get into our room. The man tried over and over.

Location was convenient

There was someone else’s urine around the bottom of the toilet in our room Another guest said they got sick from the breakfast

location

room wasnt completely clean ice bucket had trash in it. fridge and toliet both leaked and a/c unit had mold in it

Nothing.

It was not clean. Housekeeping is horrible. Was given two towels for a family of four. The breakfast tasted horrible. There was no one manning the breakfast to refill the sausage or ask for water. The hotel is “non-smoking but the floor smelled like cigarette smoke. The room stunk of cigarettes! There was an empty box of cigarettes, a half full cup of coffee, and a child’s toy on the window sill behind the curtain. When I opened it up the curtains in the morning for some light that is when I saw the stuff on the window sill. I went down to complain in the morning and told the guy at the desk about it, that it smells like smoke, that the dresser looks splattered on and dirty, the pillows were so hard it felt like sleeping in a rock, and that we need enough towels for a family of 4. Instead of apologizing and sending someone up right away he told me he could cancel my reservation and not charge me for the next night. I could not just find another hotel. We had plans all day! He did nothing to remediate the problem other than saying he will tell the cleaning people. I asked him to have the manager call me and she did not. He also just kept saying it is a non-smoking hotel. Well, just cause you say it does not make it true if you do nothing about the smoking. When we came back later that night there were again only two towels, the dresser was not wiped down, same crappy pillow and even though I opened up the curtains wide so the cleaning people could see, the pack of cigarettes, half a cup of coffee, and child’s toy were still there. I complained again to the new guy at the desk and he was nicer about it and went up and took care of it himself, other than new pillows. The next morning, again, no help at the breakfast. Could not get water again and I asked the manager for sausage because again there was none and I was told 5 minutes but it never came.

Comfy bed..

Dirty hallways. Very dirty and horrible stench in elevator....house keeping needs to do better job at cleaning and give not stained bedding and towels..I was housekeeping for many years..took pride in my job..I would never do a half ass job.

Comfortable, decently clean

Toilet in hallway because of renovation. Ice bucket still full of water which is gross. Ice machine broke on floor

Decent price.

Other guests and the area. Lock broken on exit door.

Breakfast was good, not a big selection. The location was great.

The hallways had a very odd smell.