great location

people standing in front of the entrance

Keep property more secure not a good look with folks sitting in chairs out front smoking and drinking

Having a fitness room or even breakfast

No break fast an then there was an oder

Pieceful Sleep

Shower Was Great

Pieceful Sleep

Heater Never Stays On

Close 2 Stores 2 Walk 2 Q

Free Breakfast

The front desk agent when i arrived was nice. Her name was Evangeline.

The hotel was NOT ready for guests. I arrived about 2 hours past check in and was told it would be at LEAST another hour if not more. I came back and the woman from housekeeping told me the beds had no covers. I asked her to bring me at least a blanket. At 1130 pm i went to front desk and asked for a blanket and the new front desk agent got very annoyed that she had to get me a blanket.

We had to wait hours for a room and when we were given keys four different times the room was uncleaned. at one point a house cleaner approached my brother and I and yelled at us and told us to either wait or get money back .

In transition back to the Richmond VA area from Newport News, the staff here is phenomenal, they know me by my first name and are very helpful and friendly

N/A

Walk in the front door got my key went done the hall to my room guy was selling drugs. Hall way smelt like pot. Floors and wall were duty vary low maintenance on property lots of locals. I should’ve just left but it was vary late when we checked in. All i say is its a no go

the location

cleaning of the room

I liked the friendly staff and the kind maintenance man was very helpful.

One burner in my stove didn't work and we saw about 20 Cockroaches in our room during our 5 day stay. Other than that I'm pleased. Nothing a little roach motel can't fix. Just wash all your belongings before entering your home

pet friendly

Had roaches and no dishes

Perfect

The fact that we didn’t have to pay extra for our two small dogs traveling with us.

I made reservations for 4 people, and they only had 2 sets of towels on our room. We arrived around midnight, & when I asked for more towels, I was told they only put 2 sets per room, & they didn’t have any extra to give me. I made a reservation with 2 double beds with 4 people..they knew that!!! Also, our tub had 4 inches of water in it and the drain was plugged up. Bring it was so late, we knew no one would be available to fix it, so luckily..my husband was able to get it to drain. There had been a slow drip from the faucet which caused the accumulation. The floors were absolutely filthy! After my son got his shower in the morning, he walked from the bathroom to the bed, sat down & happened to look at his feet before putting his socks on, & noticed black filth on them..disgusting! However, the absolute worst part happened when the toilet wouldn’t stop running, so my husband took the lid off the back of toilet & found a HYPODERMIC NEEDLE stuck between the flapper & the drain. Do yourself a favor & if at all possible, stay elsewhere. We only stayed 2 nights..I have never stayed at a hotel with such poor housekeeping & will never stay here again!

Location

Noise, noise and more noise. People yelling in the hallways. A group hung out in the parking lot right outside my window, loud, yelling, it was hard to fall asleep and when finally did more yelling from the halls.

The location was a good area and the room was clean and had nice staff there.

The tv wasn't working and they had to switch me to another room.