The staff was better than helpful- they were like family. We felt at home with our surroundings and were impressed with the friendliness of everyone.

Loved the location and spaciousness of the room.

The bathroom door didn't close because the shower leaked and had warped the door.

nice and clean

jack hammers working on the building at 7 am. several stairs to climb if you are staying in top floor

Unique experience in the North End. Room was large, Beds were comfortable. Good location near the subway.

Alarm in the entryway began at 9am. As there's no front desk, we called the hotel to address the issue. Apparently the on duty staff person did not know how to turn it off. The alarm continued until we left at 11am. After a late evening enjoying the city, this was most unfortunate. Contacted the hotel to request some type of compensation, and have had no response.

Great location and large room that fit our stay comfortably. Great staff that sent a lost item in the room after checkout.

The location was ideal, in the North End. The manager, Patrick, could not have been nicer or more helpful. The staff helped us unload our car and bring in our luggage. The suite was clean and comfortable and had everything we needed. The neighborhood was bustling, but we were able to get a good night's sleep. We would definitely stay again.

The stairs were fine for us, but we did not expect them. This is not an ideal property for those who expect or need an elevator.

the location was great and accessible

nothing I didn’t like

The location was amazing, the suite was gorgeous and clean. Loved having the little balcony to sit on.

The lack of elevator to the room was tough with suitcases. The bed was also not particularly comfortable.

Location location location. Smack next to Modern Pastry and a quick walk to multiple locations including the Garden. Mini kitchenette and even a fireplace. Pretty quiet, even on a Saturday night where the Bruins played. Two headed shower is always nice. Everything clean.

No elevator and we were on the top floor. But I knew that going in. Doesn't hurt to get that exercise after all that eating.

Location was so good. However, the service was a way under my expectation. We asked additional waters three times a whole day but nobody came up to us..Even 2 bottles of water were in front of our room in late night. Next time we would rather find a hotel in nearby!

this property was just perfect for our “mom and daughter” weekend. Bricco is located in the heart of Boston’s North End. you can walk everywhere including The aquarium, Quincy Market, TD garden, Boston Commons and Garden, Newberry Street and many restaurants. the key word is LOCATION. Our accommodations were clean, the beds were so comfortable, if we didn’t have a full itinerary I could have spent a day just relaxing in my bedroom. The bathroom was nice sized and the shower water was hot immediately also lovely soaps and shower products. We had a full kitchen with cooktop and refrigerator. the maid service staff was very attentive and there was always someone nearby to accommodate any needs. there is a small coffee maker in the room (you might want to ask what type of coffee it takes if you prefer to bring your own) why would you make your own when there are at least 5 pastry and coffee shops just outside your door. Mikes and Modern are right there. this stay reminded me of being in Europe in a small pied a terre. Things to note 1. you check in and out at Bricco restaurant so there is no front desk if you want a hotel experience, this is not for you. 2. the suites are scattered along the block of buildings. there is generally someone to help you with your luggage if you ask. 3. there are stairs and since it is an historic area, Boston will not allow them to put in elevators. call ahead if you would like a lower level suite. 4. the TV system is difficult to figure out so don’t plan on watching too much TV. 5. I believe there is a telephone concierge service. Patrick is the real concierge and if you call before you get there, he will do everything in his power to to be sure you have a good experience. I can not praise him enough. Our suite was in the small alleyway just next to Bricco restaurant when you get into the alley there is a small area with two picnic tables as well as the entrances to the bread bakery and the Bricco Salumeria or deli BriccoSalumeria.

The TV system. I would replace it with smart TV’s (Roku or Fire)with local stations and let people use their own apps and get rid of that system. I would think it would be more economical for Bricco and much more user friendly to guests. the kitchen could be stocked a bit better including dish soap. Again, there are stairs involved with getting to all the suites. overall though this was a great place in the heart of Boston’s historic district.

very conveint, room was amazing right above bricco, Glen at bricco is the best and we were glad to se him again, and only had to walk up stairs at the end of the night

spacious the rooms were large with everything we needed, the robes for all our guests were a nice treat! we felt relaxed and at home

the stairs going up…

Great location. Comfortable. Was a small issue with hot water that was out of their control and staff took care to make things right. Will stay again.

Stairs if that is a concern for you. Also above restaurants and loud music until about 11pm. Wasn't really an issue with windows closed.

Excellent staff, beautiful rooms and great location.

location and the place was cute.

there was a fridge but no plates no microwave a stovetop and no pans coffee pot wasn’t working properly. I would recommend these thing should be provided.

location

I was confirmed the week before with a lower room but when we got there was told the only room left was on the third floor. I wasn’t happy. told the girl who checked us in. she didn’t seem to care.

that stay was exceptional everything was within a short walk . restaurant & entertainment