They let me check out late which was nice and the bed was very comfortable.

No food options other than an extremely expensive rooftop thats only open for dinner (and no room service). No water bottles!!! That drives me crazy. They force you to buy water! I personally refilled empty bottles at the gym fountain to not give them a buck. The room had broken lights, flimsy hardware, feels very old and poorly constructed with crappy paint jobs. This is literally a bad boutique hotel that charges you the price of a 4 star in the city. Keep in mind, they were demoted a star. And it looks like they want to be demoted another.

The location was the reason that I booked the property.

The hotel seemed a bit run down with mold in the grout lines of the showers. It was evident that the management cuts corners and runs the property as cheaply as possible. The price that I paid was way too much for the condition of the property.

Beautiful property and great location. The staff were all super friendly and all were smiling. The pool was really nice. We liked that there were complimentary pool towels. The complimentary breakfast on Sunday was absolutely delicious and a nice surprise.

The room could have been better for the price. There was a yellow spot on one of the white comforters on the bed. The shower handle was not working properly. It was very difficult to turn the shower off and on. It would have been nice to have a microwave in the room. When traveling with children, it’s not always feasible to go down to the lobby to use the microwave. The room was booked for 4 occupants. It was disappointing that there was only enough towels for 2 people in the room. We arrived late and had to call for more towels. We could never get the WiFi to work on our devices.

The pillows were uncomfortable.

Loved the makeup mirror in the bathroom

Only thing we did not like was the pillows.WAY to soft

Lovely hotel. Great bar/restaurant! The bar staff Mary, Jess and Katie were excellent!

I loved it all

Fairly new clean hotel that is within walking distance of shops and restaurants in The Galleria, rooftop bar to meet friends and eat shareables, nice room with large shower.