Very clean and beds really comfortable. The staff could not be more hospitable and friendly, nothing was a problem when asking for something. For a low rating hotel would recommend staying any time versus the big national chains

Free parking, complimentary coffee/tea

Smell of smoke in the room, poorly soundproofed, in need of renovation

The room was clean and well equipped and the beds were comfortable. The staff was friendly and helpful. And it was quiet.

The property was clean and tidy, as described and the room was comfortable. Bed was comfortable and everything worked. The location near the park and banyan trees has the potential to be quite lovely. A retro restoration would jazz the hotel up.

From the outside the property and all of this area of Hilo has seen better days. The neighbourhood is a little rundown and has been taken over by cats.

they were very kind and receptive to our booking. The room was clean and the bed very comfortable. The best was the view of the roacky coast line and park. We could hear the changing tides with the sounds on the rocks.

Clean, people were friendly. Nice scenery

Bit too far from Hilo town to walk - best if you have a car

Property

Booked our usual room weeks in advance. Arrived to the manager telling us she gave it to a couple staying a week. No call or message sent to us ahead of time. We are regulars. We were than given a room with no Bay view, small TV, close to the check in station which was noisy and could view into our room, so curtains and sliding door needed to remain closed, room was dirty and needed upkeep. Manager was rude and disrespectful. We were staying every other week for husband medical treatment. They were aware of this. Other staff kind, yet could not change managers orders, and told us of her deceit, she also took away our returning discount that usual receptionist gave us. Manager said we could stay in a no view room in the future. It was so disappointing for us, but had no choice but to stay for husband's next day treatment. In past we had stayed 3 nights. Other week's, one night prior to Dr appointments. There is much more to her disrespectful treatment of the last two visits. One of which we just thought she was having a bad day. Last reservation we were told and decided, it was just her way of control. Guess she didn't like my husband's Stage 4 diagnosis.

Great people