Everything was good.

The corners in the bathroom were a little dirty

Good breakfast and very nice rooms.

Mattress seemed a bit old.

I liked that the pool opened at 6am and the cleanliness of the facility. The staff were all friendly and respectful. The pool was clean, and not too crowded while I was there. I was able to get a quiet swim in. It was quite relaxing.

The morning person did not have a key to the pool and did not how to open it. (It seemed to be a training issue). The staff was very apologetic and told me to try again at 7am when the next person came in. I would have like the pool to stay open longer (extended hours). There was also a cockroach in the bathroom where my son was staying on the first night, and a carcass of a cockroach in the bathroom the next day. It was late when they saw the first one and just wanted to go to bed (they did look at floors, the mattresses and corners before making the decision). We talked about keeping bags off the floor or put them in the tub.

centrally located to my family. Near everything.Staff welcoming.Decent breakfast

Had an issue with a traveling kids hockey team disrupting the lounge area. Provided feedback to Josh the GM. He listened to me and comped one night stay. I was very satisfied and felt valued.

We loved this hotel to explore Erie County during the winter. It has a central location and there are a lot of stores and facilities (gas station, Starbucks...) just around the corner. The room was spacious and clean. It offered everything we needed. Fun fact: we were in Hamburg when storm Elliot gave us a visit. We didn't have power for several hours but it was a nice experience: everybody was sitting in the lobby, having a drink and a snack. The staff was very friendly and helpfull. I could not imagine a better place to stay when you have to wait until the storm was over.

The pool was out of service and we didn't get our welcome gift as a Hilton golden member (but that didn't bother us at all).

Sliding bathroom door

Clean and well maintained.

The front desk associate who checked my boyfriend in, gave us a hard time about our reservation and tried to charge us over $700 for one night when the price we booked under was about $270 per night. We showed the approved confirmation and he still continued to try and charge us over $700. I did change the reservation (only stayed 1 night instead of 2) on December 11th (or 12th) but obviously well in advance from our check in date.

Nice rooms, good breakfast

pool was closed for the first few days which was disappointing Room wasn’t cleaned during our stay

Quiet & clean

Check in was appalling. Had to stand in the foyer & book a room online. Computers not working or the operator didn’t know what to do. No eating facility.

very convenient

Hallways were not clean. One towel and no wash clothes was provided for two people. Room needed to be vacuumed and had a musty smell to it.

Clean the rooms and hallways thoroughly and be sure the room is stocked with the basics for example towels and washcloths.