Conoscevo già la struttura per un soggiorno precedente di 3 anni fa

Non hanno mai pulito la stanza nè cambiato gli asciugamani nei giorni di soggiorno Sono dovuto andare alla reception 3 volte a chiedere asciugamani nuovi Ho dovuto svuotare il cestino e buttare l’immondizia

There was no breakfast

No USB plugs in the rooms

Staffs were very pleasant and helpful

A bit walking from parking lot to my room

N/A

Requesting Refund every since the night of July 19, 2023; we showed up to Red Roof Inn in Vero Beach, FL and was not accommodated: Attention Anthony and Red Roof Inn staff: On the night of July 19, 2023 my husband Ricky Ragin and myself Tonya Ragin arrived at the Red Roof Inn. Upon arrival we sat in the car and made a reservation through the Booking.com App; received confirmation. Ricky went inside with the confirmed reservation and my debit card to get the room key, but was denied the key and access to a room. He asked why we can't be checked in, and the staff said that the owner said do not give us the room without any explanation. We then requested a refund, but was told that we have to get the refund from Booking.com because we booked the room through their app. We are requesting a refund for not being accomodated. We didn't stay at the hotel because we were denied access to a room; WE WERE THERE! WE SHOWED UP!! We requested a refund through Booking.com as well, but was informed that you falsely and deceitfully reported us as a no show on the form and used their virtual card to access the money for the reservation; therefore preventing them from refunding me my money. I kindly ask and request that you refund me my money via my debit card or my bank account for not being accomodated that night, or kindly give your verbal consent via phone call and/or send your written response confirming that we showed up that night to the hotel to the multiple e-mail(s) that Booking.com has sent. Respectfully yours, Tonya and Ricky Ragin

I stay there all the time and every time was a great stay. they are the only place that excepts dogs. and they are treated well. They always clean the rooms and ask if there is anything else I need.

The prices on the vending machines are very high.

The staff at the motel

NA

Nothing dirty uncomfortable and smelled horrible I also felt unsafe.

This was a very bad experience from checkin to the room. It’s a very unsafe hotel

check in lady was very nice

room smells very bad hotel charged us for the licensed emotional support pet pillows and mattress also smells very badly noise at night did'n let us to follow a sleep. we had to cut our stay for one night, but didn't get the reimbursement for that reason.