The customer service, the facility everything is amazing you will love it!!!

the property was very clean and beautiful!

rooms were humid

super friendly staff and great location

No hot water in the shower. No chance of heating the room. Wifi did not work at all. Our room had only one window, which the sole source of fresh and unfortunately the window was just above the reception, which was pretty loud so we had to close it sleep with night masks on due light from the reception

Location

Beautiful entrance and courtyard, nicely decorated rooms, and a truly perfect location.

There was absolutely no soundproofing in the hotel, in fact the courtyard amplified every sound and made it louder. We were above the lobby and we could hear every word of everyone who walked through (even the people who checked in at 4am) as well as our neighbors. There was also no ventilation in the room without opening the windows (into the courtyard) which made the sound issue even worse.

The rooms are a bit stuffy and seem to have a bit of a moisture problem, but other than that it was very nice

The smell of the pillows (smelled like they were left in the washing machine too long) and the tile grout was a bit moldy on the room floor

Very friendly personnel, beautiful colonial building, with beautiful decor everywhere. Very close to historic center, lots of restaurants around!!,

They said they have wifi, but it is so slow, my laptop didn't even connect. The service at breakfast was very slow,

very careful about cleaning, excellent location

little bit noisy, because is located in the downtown. rooms were small but with enough space

Great price, awesome location

I like the look, the cleanliness, the staff, the location, the service. Bed was Really warm even without the heater.

Parking lot was separate from the hotel and a few blocks down the street, no heater, the surroundings are really noisy(nightclubs).

Wonderful, the staff very polite and nice, amazing rooms and good location.

Nothing

The location

Our room was in the third floor, we are 60 and over abd there were no stairs.

comfortable and well located

A bit humid.

Beautiful, colorful hotel in postcolonial building. Building in a very good local style with lots of plants and fantastic sculpture of jaguar. Ckean, welll arranged room. Nice space for luggage. Perfect localization in the heart of pictoreque San Cristobal - in middle of the most beautiful walkway with shops and restaurants. Very good wifi. Friendly and helpful staff. Cleanless in every corner.

Surprisingly thin walls-easy to hear whats going on in the next room. Location at the walking area makes parking and packing little tricky. Due to the blockades on the road from Tuxla we arrived after sunset. Policemen didn't accept our temporary stop nearby. Finally hotel personel helped us out (hotel garage included in the price is 2 blocks away) howewer it was quite stressing.

Very clean, decoration and nice location

Sound isolation

Beautiful common parts and comfortable bed

A bit lousy because our room was on the side of the street

The stuff is awesome!! Kind and helpful :)

There is no WiFi in the rooms and no AC

My husband and I enjoyed our stay here. The staff was excellent and attentive, the owner along with his family are very nice and helpful people. The facilities were clean, quiet, and safe. The free breakfast was great and the service too even though there were more couples around. We cannot express enough how happy we left to have stayed here for our San Cristobal trip.

We loved everything!