Leider war bei der Buchung des Appartments das Frühstück nicht inklusive.

Das Appartment war zum Bezugstermin nicht parat.

Prachtig Penthouse met complete keuken, mooie woonkamer en prachtig balkon rond heel het appartement.

Er mocht wel meer gedaan worden aan het wisselen van de handdoeken. Alleen op woensdag is de wisseldag. Ontbijt is zeer prijzig, €25 p/p. Het laatste stuk lopen naar het hotel is geen pretje, een heel steile helling. Dit weerhoud ons om volgend jaar terug te gaan. Ook het eten viel ons wat tegen, alleen een menu, nooit a la carte

Ruimte appartement

Organisatie SCHANDALIG! Overal bekend dat 15-19 januari geboekt is op deze locatie. Zij hanteren in hun systeem 16-20 MAAR ik kreeg bijna 1000,- BOETE omdat we 15 januari hebben aangegeven niet te arriveren omdat onze vlucht gecanceld was vanwege weersomstandigheden en we op 16 januari zouden arriveren omdat we met de trein kwamen. 19 januari uitgecheckt. Op 14 januari alle contactgegevens van alle personen doorgegeven wat heel veel werk was in het Vaya systeem. Uiteindelijk wéér alles opnieuw moeten doen bij aankomst wat heel veel tijd vergde. Hoe kan het als je alles volledig betaald hebt maar er de eerste nacht geen gebruik van maakt dat je een no show boete krijgt? En dan nog wel van bijna €1000,-. Wat een SLECHTE ORGANISATIE EN BEDRIJF.

Fast alles.

Freundlichkeit der Personals ( Rezeption )

Family apartment is big, beautiful and clean. Beds are super comfy and the breakfast is delicious. The staff is really helpful. The apartment is located close to the ski lift and has a comfortable pool and wellness area. I would definitely recommend others to stay here.

The whole hotel, inclusive apartment, is too warm. Temperatuur in the apartment is never below 23 degrees (even when we put thermostate completely down), and temperature in rooms can't be regulated independently. Only way to lower the temperature is by opening the windows, which is not really climate friendly.

large apartments, friendly staff, great breakfast. great sauna. short walk to the ski lifts.

nothing

Benjamin Rimmi, the Manager, deserves special mention for all his help, efficiency, friendliness and professionalism. Nothing was too much of a problem and he contributed positively to our stay. Thank you Benjamin. The position of the hotel overlooking the village of Serfaus is excellent. Our room was exceptional and had the most amazing view. The spa facilities would have been fantastic, if they had been open and the pool not swamped with screaming children. The restaurant is fine for one evening meal. Otherwise, the menu choice seemed quite limited and the service left something to be desired.

Not all of the staff were helpful. Curious attitude of the waitress in the restaurant to not wishing to clear our plates at the end of the meal. A "Computer says 'no'" attitude prevailed: eg. when enquiring as to whether there were rooms available at other times, it was a blank "no, there are no rooms we can offer you" rather than you may be able to find rooms available on the property management's travel agent website @ sunweb.com. It took Benjamin, the manager, 5 seconds to point that out despite several minutes of my enquiring of the receptionist in disbelief that the hotel was fully booked at all other times. Hotel spa area was not fully open and no spa treatments available, presumably because it was the summer. The hotel pool is very small and became full quite quickly with screaming, excited children. Perhaps not a great place to go as an adult couple during school summer holidays. I'd imagine Xmas and half-term skiing would not be great either unless you like the "kinderhotel" ambience (ie. the near constant sound of crying babies and toddler tantrums).

amazing location with beautiful view

no concierge service