The pool

As a British family, our adventurous trip to Algeria, despite the UK government's travel warnings, started on a sour note at the Sofitel Algiers Hamma Garden. Our primary concern was safety, especially with my pregnant wife and our blonde, 3-year-old son who tends to attract attention. We specifically chose Sofitel for its airport shuttle service to avoid local taxis. Despite informing the hotel of our flight details and receiving assurances, our experience was far from satisfactory. We waited for over two hours past midnight at the shuttle stop, unable to reach the driver or the hotel. This was distressing, more so with local men approaching us, their intentions unclear. Our arrival at the hotel around 1 am was met with the news that it was fully booked and the staff were too busy to attend to calls. My expression of feeling unsafe was met with a promise of assistance from the concierge the next morning, which felt like a cold comfort. In the morning, I spoke to Hakim, the receptionist, about our ordeal, hoping for at least a complimentary breakfast and a late checkout as a gesture of goodwill. His response was unapologetic, offering only the late checkout. This interaction left us feeling undervalued and ignored. We did enjoy the swimming pool, but that was the only positive aspect of our stay. The hotel's food was average and overpriced. Contrastingly, Algiers was a pleasant experience, with most locals showing genuine hospitality, a stark contrast to the treatment we received at Sofitel Algiers Hamma Garden. We will not be returning to this hotel and cannot recommend it to others, especially those concerned with safety and customer service.

Tout et tous

On peut pas apporter à manger dans sa chambre de l'extérieur. Pizza par exemple

Centrally located. Easy to get around. Quite place. Comfortable.

The location.

The reception is poor in term of Customer Service they didnt told us we had a lounge, didnt show any facilities inside the hotel and there's no signs , Smoking inside the Hall is disgusting, the buffet is too expensive, the rooms are old not maintained its not worth a 5 stars.

Clean with nice location

AC problems

the staff were all nice. the person is charge of the pool is very professional and nice. free of charge shuttle to the airport. confortable bed.

rigid if you want to order food for children from outside. small parking for customers. rooms need a renovation

The price for the rooms was less than quoted on the original booking, which was a pleasant surprise. Hotel reception staff spoke good English and made good suggestions regarding the local area. The airport shuttle was reliable and prompt. The room was very comfortable and clean, with no noise and effective air conditioning. Clean, well-maintained pool. Excellent value and delicious evening meals in the restaurant and friendly staff with great conversation (even free starters given with our meals at no charge). Very good hotel security. Free access to the adjacent Hamma Garden included. 1 mile walk from town centre. Would definitely recommend!

The staff was very nice and professional. The hotel has a very nice view of the Gardens and the sea. In all it was a very pleasant experience

N/A

Breakfast was excellent, especially I enjoyed the local fruits and freshly squeesed orange juice. You could also sit outside, if you wanted to.

People at front desk are great and always looking to help. Breakfast is very good and food in general ok.

probably bigger rooms for the price

all was good

I liked every thing

Room equipment was bit used for this hotel level

The gardens

Over rated

Service. Special thanks to Boujemaa at the reception who was of great support.

the lobby

room service food not tasty and the glasses always smell bad. even when I ask them for clean glasses that does not smell bad it still smells bad. we were disappointment me and my wife when returning to the hotel after a great dinner party because we had a small sweet like donate and we were told in a not friendly way that is not allowed and my wife was so upset. the first room we took took 517 was not safe as room next door can easily have access to our room from the window and the window floor was dirty with cigarets. not enough info was produced at check in such as breakfast hours and location, internet, left direction, facilities such as restaurants, etc. house keeping staff were very friendly.

everything apart from the room service. it was terrible. really unhappy with the price for the terrible food. it was so poorly made.

as before room service, the food was shockingly bad

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