Beautiful space with stunning views, very quiet, staff really friendly, excellent rooms, short taxi ride into Toledo old town, and staff really helpful with tips, restaurant bookings, etc. Pool great for chilling in the heat of the day. Recommended!

Everything. staff, ambience etc. no fault.

while we were informed by email in advance of arrival that the dinning room was not open on the evening we were staying it was to late at that stage to make an alternative hotel booking and indeed most likely would have incurred a full cancellation charge had we done so.

Breakfast and dinner was very good. bed, shower room and bedroom were comfortable. Balcony on room was good. Garden landscaping was excellent. Room service was very good. Parking was convenient.

They were a bit difficult about our dogs, and very restrictive, in leaving them in our room while at dinner and breakfast, as opposed to the other 5* hotels we stayed in over the past year who had no difficulty with them remaining in the room. Initially at checkin they implied we had not told them about the two small dogs, which was untrue. We always make sure the hotel know about our two small dogs.

Lovely Hotel with great staff.

it’s absolutely beautiful.

nothing.

gorgeous rooms and pool area

easier pool service would be a bonus

The location itself is really pretty. My room (which was a regular room) was beautiful, luminous and very comfortable with a great view and balcony. Also they allowed me to check out about an hour later than announced, as I had a meeting to attend all morning.

The level of service was below my expectations compared to the nightly price of almost 200 EUR. Upon arrival I had not been given a tour around the property with proper explanations. The welcome drink that they advertise on their website also was nonexistent. Besides, the staff toured so rarely around the pool that once I had to go all the way back to my room to call the room service to order something, for which I also had to pay an additional 5 EUR for an order to the pool. The biggest disappointment however was the restaurant, by far. First night I was there they told me restaurant was closed because that was the rest day of the kitchen staff (but I think the truth was that they were all busy preparing the food for the wedding that took place there that night) which I realized was actually a blessing because I had to go to one of the restaurants outside. Next evening was the moment I had the worst food experience of my 4 day long Toledo trip, being the least tasty by far and also the most expensive (+50 EUR per person). I had higher hopes for sure, given how proud they seem to be of their cuisine. Also, I will share a photo of the "tapa" they brought upon my request to accompany my first drink during the dinner, which is customary in Spain. It was dried fruits of the lowest possible quality, that felt like it had waited outside for a veeery long time. Why?! 😭 I think this place could be lovely if you are having your wedding there, because you get all the effort and attention, but otherwise, meh.

Amazing location and design

Nothing