Great location, welcoming staff

Carrying bags up stairs was challenging

Perfect for an overnight stay to catch a plane next morning.

No Elevator

A very helpful and obliging team that accommodated our late arrival and helped us when I had to go to hospital during our stay

Nothing

Stayed previously and will stay again Rooms well equipped but away early before breakafast

N/A

The Orkney Hotel is a nice Hotel in a nice location. Near the St. Magnuscathedral, the lovely shops and the busstation.. The room we had was nice and cosy. We stayed a week and we will surely return to this Hotel when wr visit the St. Magnusfestival.

It was not so clean And the pizzaria was noisy when they start cleaning after closing. But the Hotel was nice. We enjoyed the garden. And we enjoyed the nice Breakfasts!

Location and food is great

Shower pressure there was none!

In need of attention, somewhat rundown and dated. Room was located a trek from the staircase. Definitely requires a lot of TLC.

I arrive at 13:45 at the hotel. No one at reception. There's a note on the reception desk to call a number if you need something. I was told to wait till 14:00 before I could check-in. Then the Receptionist arrive. Jumps over the counterand still doesn't acknowledge that I'm there. Was told I can go to the Royal Cask Lounge bar or the Restaurant for dinner. When I arrived at the Royal Cask Lounge the bartender had to go find out if dinner will be served. He came back with an answer but I was advised that dinner will only be available till 19:00. So I quickly had to place my order. Ordered the Scampi. Three quarters of the plate was filled with fries. Rooms aren't soundproof at all. Heard everyone coming down the corridor and down the street. I heard my neighbors alarm. Breakfast was a disaster. Got to the restaurant at 9:05. All the tables were dirty and no staff in sight. Went to reception again no one there. Went up again to the restaurant to finally find a staff member. Sat about 10 minutes before I was approached. No menu given. Coffee not refilled because there was nothing left. Only white toast available. Carpets in the whole hotel needs a proper wash imor needs to be replaced. The whole place smells funny. Light in the shower doesn't work. Extractor fans need a good dusting. Mold in the shower. Bed runner needs to be cleaned. No coffee maker just a kettle. The kettle needs to be cleaned. When I came back from breakfast Housekeeping was about to enter my room. After 10:00 Housekeeping again knocked at my door. Clearly they didn't want me to stay will 11:00 which was the check out time. Remember to bring an adaptor

great location, friendly staff

The property is tired and needs attention Food was average . Breakfast was very basic.

Location in city centre. Friendly and helpful staff. Food freshly cooked.

Nothing

Great location, nice reception area, free parking, large room, friendly staff, vegetarian breakfast options on request

Room was shabby. The curtains werent hung properly, a lightbulb wasnt working bath was cracked, sink plug didnt fit the plug hole, carpet was disgusting.

where it was in Orkney

n/a

We liked the decor and the staff.

The location could have been better, which was unfortunate, as the hotel couldn't be bettered.

Easy walking distance to town centre. Breakfast fine on the whole but a wider range of yogurts, fruit and cereal would have been better.

Bathroom was tiny and didn’t seem particularly clean. Shabby decor throughout. Staff were very friendly but it was understaffed. Restaurant/bar food menus very limited.

The location was quiet and convenient.

When I booked I specifically requested a room without a lot of stairs to access as I do have some mobility issues. I was put on the top floor at almost the farthest end of the hall!

Breakfast was fine and staff were really nice - when you could find them! Room was spacious and bed was excellent and it was quiet .

We arrived late from the ferry and were disappointed to find only one cup in the room and no towels …in the morning the reception was not manned and I had to hunt down staff in the restaurant. My impression was that the hotel is recovering from the tough pandemic situation and that a skeleton staff are coping gamely with too much work. This hotel could be excellent in terms of its gracious old building and spaciousness … but needs an injection of staff and money ….. the staff who we found were very helpful and friendly.

The Hotel is well situated only a few minutes away from the Cathedral. Bed comfortable. Good WiFi and breakfast. Staff friendly. Good storage.

I requested a Quiet Room but being adjacent to the street, it was not always quiet. Food good when it arrived but it took a long time coming.

Very central.

The bedroom arrangement was strange though comfortable enough.

Receptionist was exceptional and really friendly and dealt with any issue we had. The location was good and we were able to reach the centre of town quickly. The food was very nice and the room was a good size

The room was a double bed not a twin as requested but this was fixed. A bar on the back of the bathroom was broken. But these were minor quibbles and I really enjoyed my stay