Hotel, food and location.

The receptionist, the one with red hair, I think her name is Sienna? I’ve always paid for the room on my check out with my expenses from the bar and restaurant on top of the room rates! I said to this woman that I would have my dinner and after shower I would sort out all of the payments! We went upstairs after dinner, I had a shower and past out because I work night shifts sometimes as I’m a doctor! That woman started to call the room after 10pm insistently and waking us up saying that I HAD to sort out the payment asap. I’ve asked to do it in the morning on my check out but she wasn’t satisfied and kept calling and calling the room! So I gave her my card details over the phone and guess what?! She was thick enough to not read the numbers properly from my room and she was calling the room AGAIN and AGAIN and asked me to my daughter to go downstairs and make the payment so my daughter did! She’s went downstairs and? VOILA!! Payment done ☑️ I had the worst experience ever this time!!! 72 hours non sleeping and when I finally fall asleep I was disturbed/ harassed by that receptionist! I will never stay at the Hilton at the Birmingham Airport again!!!!

Great location. Quiet. Friendly staff. Efficient.

Nothing

Proximity to airport.

The staff were indifferent. It seems as if everything is done to save money and increase profits.

Location close to the airport. Level of comfort throughout the hotel: room, breakfast, reception all impressive.

Quite expensive but worth it.

Evening meal was lovely

Car park even with QR code was expensive

The proximity to the airport is ideal.

They cant cook a steak. A bit pricey too for just a bed for the night.

Location Comfortable and clean Staff

Prices of drinks and food

Close to the airport

Basic room, food was very expensive and limited choice . The bed was not very comfortable and the bath room was very basic

Location to the terminal.

Fantastic location for airport. Ease 9f drop off. Nice decor. Room had runway view.

Weren't made aware bedding is Feathers and both my sister and I are allergic. Restaurant staff not so good. Meals overpriced. Meal missing several items.

Good location, helpful staff, clean comfortable room, coffee ok.

The price

Easy access to Birmingham airport. Welcome from staff.

Some biscuits in the room would have been nice, to have with the tea/coffee facilities.

debido a la situación cerca del aeropuerto, pero a su vez también de NEC y del WORLD RESORTS, la estancia se ha hecho muy cómoda. Todas las instalaciones y muchas actividades a mano. Buen y estable wifi. Desayuno completo y variable. cama muy cómoda.

durante la estancia de 6 días, han habido días de lluvia, pero el hotel no tenía paraguas para dejar a los huéspedes. Un detalle que podrían tener en cuenta aun bajo una fianza. Uno de los tres ascensores ha estado sin funcionar durante toda la semana.

Perfect

All Good

The staff were polite friendly and had a smile on their faces this means a lot has I am getting over a mental breakdown. But from reception to the bar staff and restaurant. I felt very welcome

It was perfect

Hotel convenient for airport and easy to find

Spacious room, nice sized bathroom. Lovely and quiet in the evening. Really friendly and helpful staff.

Shower was difficult to get in/out of (I have mobility issues and this was a bit awkward for me)

It was just across the rd from departures from the airport. You couldn’t hear any noise from planes or traffic going past.

Nothing

The location is great, 2 mins walk to departures at BHX. Given we had check-in at 4am it was very conveniently located for us to stay and whilst still an early start, an additional hour in bed!

The beds were very firm. I'm used to a Tempur mattress and found the bed fairly uncomfortable. Pillows were great though!

Air con in the room. The noise cancellation was excellent, we couldn't hear the airport at all while in the room. Also the blackout curtains were a nice surprise to keep out the lights from the airport hitting us too early in the morning. My friend who was staying in the room with me also really liked the shower, fridge in the room and the amount of space for hanging up their clothes.

Convenience to airport, quiet considering how close to terminal

Very hard beds, food very expensive

Location can’t be beaten and great staff

Reception unable to issue key cards due to a system fault which was inconvenience for both guests and staff. A group of guests were gathered together and taken to our rooms on check in. We also had to have reception staff to take us up to our room after dinner. We thought this was why everyone was put on the fourth floor and we were given an accessible room. We didn’t mention it as staff had enough to deal with and were extremely apologetic and professional.

Location

Nothing

Śniadanie bardzo smaczne.

Brak chociażby werandy z roślinami jak na Garden Hotel przystało 😊

Location, check in easy and staff friendly

More choice on food menu, not all items were available, so choice limited even more

The reception staff could not be more helpful or friendly, wonderful welcome

Clean, quiet and comfortable

Nothing

Friendly staff clean and so comfortable

Good quality near to airport

Keys for all hotel not working so had to get member of staff to escort you to your room every time

It is walking distance with luggage to the airport. Beds are comfortable, windows soundproof, showers excellent!

Nothing