great hospitality, stylish design, helpful staff

the only downside of the hotel was the humidity smell in the room. They said it’s a common problem in Tulum area. The hotel staff tried to help with a humidity machine which was put in the room for a while when we were out to reduce the smell.

The hotel melts into the jungle and makes you feel like you are in a jungle with the trees and vegetation everywhere. It is incredibly beautiful and extremely comfortable. The staff could not be more helpful and attentive.

There is very little to be critical of this hotel, except maybe the breakfast, which was good, but not exceptional. The choice was limited and the quality did not match the standard of the many places nearby which served exceptional breakfast at reasonable prices.

beautiful setting and free use of bikes

it had no atmosphere or ambience specially during new year’s eve when you expect it

Great hotel with amazing staff. The room was spacious & always clean. Both pools are great for chilling, while the restaurants were simply special. Shout out to the AMAZING restaurant manager in the morning (Rolando I think) & Martin who were both simply the best.

There was a light smell in the room due to the high humidity.

The location is a nice spot, midway between downtown and the beach. Bikes available to get around. Nice modern decor.

The room smelt damp. There wasn’t a kettle or iron in the room, despite our multiple requests for both they weren’t able to provide for us. The phone didn’t work in the room. a party from the restaurant moved to the pool late one night and continued to party until 1am, the noise was incredible for our ground floor room and didn’t mix well with our jet lag.

the property itself is very nice. two nice pools, comfortable room

there was no vibe at all. the day we arrived we went to have lunch while waiting to check in. the restaurant and pool were dead. no one there, no music playing, pool bar closed down, no one out at the pool to order from. it did not feel like we were on a fun vacation

staff is wonderful! great service they were making sure we had what we needed any reservation to any place we wanted to go to they took care of. the hotel is always kept clean.

the only thing if anything would be the location if you have to take a taxi daily. lucky for us we had a rental so not so much of an issue for us.

very nice hotel and friendly staff

Greenery. Swimming pool layout

WNot value for money. Food option was very limited. Breakfast itens were just a few.

- staff - room - general structure and build quality of the hotel (rooms where protected from the heat)

- location - price

Staff and room were good. Nice setting

Not ocean front as advertised and beach club sort of attached to hotel was awful except for food which was great. Food at hotel was ok but very limited. Could not get rooftop restaurant to turn down techno music even though most nights we were the only clients. Also being limited on breakfast menu was pretty insulting after paying for meal up front. We ended up leaving early and going some where else and should have left immediatly upon arrival. IHG also did not allow my points to be used there. The whole experience was my worst stay in 20 years at least. I chose the Kimpton over all others because of my very good past experiences . I would like someone to contact me with some kind of solution to this stay.

The staff members were very nice, big and clean room

Very simple hotel for the price, breakfast and room service was very bad, not a lot of options

Beautiful room and bathroom Lovely pool areas, lots of towels and smart sun beds Very clean and well maintained throughout Really well designed hotel - a very relaxing space to be Delicious meal in roof top restaurant - go and eat there Very timely car valet Nice cocktails

Shower water pressure Yes able to walk to main town area but need to get a taxi back

Great service, they changed our room because the neighbour upstairs had a baby and it was noisy, the rooms are nice clean and calm, loads of space. Different pools and areas in the hotel + the restaurant service is amazing, you really feel special. Special thanks to Mario from the restaurant, really nice person.

New and modern hotel in the jungle. Rooms well appointed and the facilities and staff are excellent. Can’t fault anything with our stay!

The location isn’t quite in the town nor is it near the beach meaning that you’ll probably be taking regular trips in either direction fairly often. The other thing is that when we stayed (March) the hotel seemed extremely quiet and while there is a swim up bar in the downstairs pool, it appeared to always be closed. Similar story to the rooftop bar and pool which doesn’t open until the evening. Neither of these things are problems (in fact for some people these may actually be positives) but things maybe worth being aware of.

A beautifully designed hotel, with super friendly and attentive staff. Amazing room that had everything we needed (bed super comfortable) and extremely clean. The two pools (one being a rooftop pool) were great and the rooftop restaurant food was lovely. Free bike rental was super useful. Breakfast was really nice and complementary drinks between 5-6PM was also a nice touch. Also, a really useful gym with a good selection of free weights. Also free yoga some days on the rooftop. Would definitely recommend! Also, a great checking-in experience, which was a nice touch.

Nothing!