I generally do not like to write negative things about rentals because I am a positive person, but I did feel a little annoyed about this one. As we planned to be in Sun Valley in mid-July and we are working remotely, I decided I was only willing to look at rentals with air conditioning. There were not a huge number available, and I chose this one because of it - even though it was a bit farther from town than I would have liked. When we arrived, I discovered that the listing was wrong and there was no AC. We did hit some particularly hot days - which was annoying because I needed to work. The good news is it cools down nicely around here at night, so nobody had any issue sleeping. I was also annoyed that the cable was not working in the main room. It did work up in the loft - but it was not comfortable up there because it was quite hot. Eventually we got the cable box from the loft and had it working in the main room where we were hanging out. The thing that annoyed me most was the check out time. Due to COVID, they have pushed the check in time to 5 PM and check out to 9 AM. I am guessing this was the case when I reserved but I guess I missed it. I have sympathy for the extra burden of cleaning for COVID, but they do not need 8 hours to clean a 1200 square foot townhouse. I have been staying at many VRBO's in the area for the last several weeks while I am working remotely and none of them have a 9 AM check out. It is particularly annoying because I am going to have to do a conference call in my car now. I called the management company and explained that I was annoyed about the AC and cable and asked for a later check out. I did not receive an apology for the misinformation about the listing on VRBO or the cable and was transferred to another department to ask about delaying the check out for an hour. When I was transferred, my request was abruptly denied even after I explained how annoyed I was about the AC. At that point if you care about good customer service or wanting a good review or recommendation in the future, you would find a way to be flexible. I did not argue because I hate negativity, but I certainly would not rent this house or anything else managed by this company in the future, and I would not recommend them to friends or family visiting the area. Otherwise, the house is really quite nice. It has a great deck with a lovely view. It is well furnished and equipped. Internet was perfect.

We thoroughly enjoyed staying at this beautiful property! Easy access to Warm Springs lift, as well as downtown Ketchum and Sun Valley. It was very clean and decorated nicely. We enjoyed the private hot tub. Would stay here again!

The closet space was limited due to the owners having their personal items in the house. The second room was not very comfortable for adults.

We visited over Christmas and thoroughly enjoyed our stay

This is a lovely property, perfect location for us, well equipped, and cozy

Great stay at this home while our house was being worked on. Loved the dark in the evenings to read by the fire pit.

Home was clean, neat, and an easy walk to the lifts. Great spot for a family!