Instalaciones y ubicación, desayuno y amabilidad en recepción. Camas king size súper cómodas. Alberca en el rooftop.

Aire acondicionado muy frío en todas las zonas comunes; limpieza baño mejorable, toallas viejas. En general, le falta mantenimiento

Great location. Tour bus stop in front of hotel. Tons of places to eat. Quite pricey though. Breakfast is yummy!

The pool was not well attended. If you wanted to order food bring a snack while you wait. The pool is quite small and the gym is very basic equipment

ubicación, confianza en el servicio

el desayuno en un poco variado. sin embargo muy bueno. no hay leche de Coco o almendra o soya ( soy alérgica a lácteos )

Staff is friendly

Rooms are noise, you could hear next room’s TV. Also, at midnight someone on the street played loud music until 3 am. If your aren’t a heavy sleeper this would be painful. I called the lobby but they couldn’t do anything about it.

Nos gustó la ubicación en el paseo Montejo la zona más bonita de Mérida. El bufé es bastante completo y es bueno, el personal muy amable.. Tiene piscina en la azotea pero hizo tanto calor que no la pudimos utilizar ni vimos a nadie hacerlo.

Cuando llegamos nos dieron una habitación en la planta séptima, no dormimos en toda la noche porque había muchísimo ruido de los motores del aire acondicionado que están ubicados en la parte alta del hotel., al día siguiente pedimos cambiar y nos dieron habitación en la tercera planta donde no se oía ruido, si saben que existe este problema deberían solucionarlo y no ofrecer esas habitaciones, hubo más quejas de huéspedes por este motivo. A pesar de abonar 166 € la noche el bufé no está incluido en el precio, ni tampoco el parquin por lo que sale cara la estancia.

Location

The restaurant is definitely a huge problem. Especially regarding breakfast. Everything is more or less Mexican. I expect a bit more from one international hotel. Nobody really speaks English. There is no menu for breakfast. You can realise that you can order something, but there is no breakfast menu at all. Nobody says „good morning“, nobody offers you a coffee. You have to explain every morning , that you want scrambled eggs with vegetables, which is quite tricky. Otherwise you can try some cold eggs prepared, but they are literally cold. There is no tea spoon available. You have to ask for it personally every time in order to be able to mix sugar in the cup. No pepper, no salt. Both on request. Why..?

La ubicación y el desayuno

El baño muy sucio, el piso de la regadera 🚿 muuuy sucio , falta colocar otro bote de basura en él área de escritorio del cuarto . Nunca barrieron 🧹 el piso del cuarto.

Great location. Awesome pool.

Gym was small. Breakfast was ok.

A lot of space in the room. Clean. Room service was good.

Very noisy, even after the live music stopped you can hear the motor on a water feature all night. Staff weren’t overly friendly. Pool is a lot smaller than represented in the pictures. Quite expensive compared to other options that are more central.

Excelente

Very clean and professional

The shower water was Luke warm

Beds bar

Pool had no shade or umbrella and no bar service at the pool

Good location and well appointed room. Helpful reception staff.

The breakfast had very little choice. Platters were often not refilled, hot plates designed for keeping food warm were cold. Staff happily refilled your coffee from their jug, sadly the coffee was dreadfully weak. The coffee machine on the buffet did have decent coffee. Room towels were tired, ragged and stained.

nothing

staff, noisy, ill manner very terrible experience

clean, friendly

too noisy, loud music all night long. Showers were cold no hot water

Everything. It is the place to stay for work when in MID, also it is nice the tons of restaurants and bars on the ground floor. Closed by the US Embassy