I rented a cabin in Lake Arrowhead and when we arrived it was DIRTY!!!!!! The cleaning lady was there and we were told that she was just notified one hour prior to our arrival that she needed to have the entire cabin cleaned the owner told her “Good luck getting it cleaned up”. The owner said he gave her enough notice to clean it… I don’t know who’s lying but it’s unbelievable how people get away with this shit and you still pay good money to rent their dirty properties !!!! We had to help her clean it and especially the kitchen because we had perishable food that needed to be put in the refrigerator. So we had to clean the whole refrigerator which was dirty on the inside and the outside, not to mention the microwave the stove and everything else in the kitchen . The sheets on the bed were rolled up just the way they ask you to do when you leave, so those were left from the guests staying before us and she just put the dirty sheets on the beds. We never saw her come down with any dirty laundry to take out to be washed. There were also spiderwebs in the rooms. We weren’t able to use a barbecue outside because it was filthy dirty with spiderwebs everywhere. When I reached out to Evolve, it took them 2 months for them to get back to me. I had to keep calling them back before I finally talked to a manager. He gave me some bullshit story about they had gotten rid of certain emails… I don’t believe that because if they want to get a hold of you they will!! I resubmitted all my Documents and even after that I had to keep reaching out to them because they didn’t have a decency to follow up on my claim. After I resubmitted everything, I got an email just a couple hours later telling me that they were not gonna do anything for me. They knew all along that they were not gonna do anything for me that’s why they never followed up with me and probably hoping that I would just stop calling but that wasn’t going to happen!! My family and I will never book through this company again!!!!!!! If I were you, I wouldn’t rent through them either unless you want them to rent you dirty properties and go through all the lies with them and never get anything resolved for you. It’s crazy how people can just take your hard earned money and not give a shit about how you’re treated and what kind of pig sty they rent!!!!!!!! My rating stays as a one because there’s nothing below it but I would rate it a -10!!!!!!!!

Location was great, beautiful home met our needs. Only negative thing is the BBQ did not work and no kitchen towels or dish rags. Home could use a spring cleaning.

Overall, the cabin is pretty nice. A short 10 min ride away from Lake Arrowhead town and also close to some decent hiking spots. The downstairs has a nice room with the pool table to hang out and play. The living room is roomy and kitchen had most of the utensils we needed. It however did not have a coffee maker (there is one but it was missing the glass kettle so bring your own or at least ask the owner to buy one). The only issue I had was that the heater distributes heat disproportionately. Upstairs on the third floor gets a good amount of heat while the living room has no vent for the heat so we had to rely on the fireplace to heat the room. Other than that concern, the place was pretty fun. Good quick away.

It is a nice place to vacation, but I would not recommend it during winter. We checked in for 3 days and were not able to drive out on the 2nd day and had to be towed out when we left. This street does not get plowed. The house was clean and spacious. The propane tank was empty and we could not finish barbecuing. I really wish the they would warn renters of issue with snow. I had 4 chains on my SUV and they all broke trying to get out.

We had a good time but didn’t not use the beds in the room with the ants and also had some issues with the cable going in and out ty for allowing my wife and our family celebrate my Wife 69TH birthday!!

Did not have a good experience, house was not taken care of, alot of things w weren't working or was broken, pool, sticks and. Hockey take not working and missing parts. THE TV WERE NOT WORKING . DID NOT HAVE A GOOD EXPERIENCE...would not rent there Again, Need fixing before renting....

We had a good time but the bbq grill didn’t have any propane, the pool cues didn’t have tips on them, there wasn’t any pucks for the air hockey and the handheld can opener didn’t work. The covered patio screen door didn’t lock inside. The lock was on the outside. Someone didn’t think that through! Ceiling fan over the dining room table didn’t work. One of the sliders on bottom floor didn’t open and that room got very hot!! The screen door on main floor had a broken handle .and was a bit hard to open. Also, we were told we would get keys from the lockbox. There weren’t any keys you just had to use key pad code to come and go.

The house was nice, but the game room had a broken chair, the pool stick were broken, the air hockey didn’t work and had no pucks anyway. Went to store to buy pool sticks so the daily could play. A couple of the TV key boards didn’t work. One of the dinning table chairs is at the point of pulling apart. But we still had a good time going on walks and play card games as a family. It was a nice getaway.

Nice clean cabin mostly as described. Television was very complicated to use because thru pc not a provider. Property management was called but unable to help and never a follow-up. Coffee maker is very small for a 12-person cabin, and in bathroom near kitchen needs a plastic bath mat in tub!!!

The experience was great.

My experience is unique. We were renters and had the bad luck of having a storm right before our check in day of Jan 29, 2020. A storm hit that Thursday and Friday. We all had chains knowing the area has snow. But what was not expected and should be in the rental information is that the house is located in street very steep up the mountain. Both streets to get in the house teakwood and sandalwood were inaccessible with our cars. To add that street doesn’t get cleaned by snow plows. During storm time an advisory should be added that high 4x4 vehicle and chains are absolutely required to reach cabin. So that was a nightmare to get there. Luckily we are great friendly people we quickly made friends of some neighbors and one had a Razor sport vehicle and helped our whole party of 12(adults and kids) get to the cabin and all of our luggage!!! TotalLife savers!!! Then when we got there there were no extra sheets or blankets like all there places we have rented in the area so that sucked. And last we couldn’t communicate with the rental office or anyone for a location to dump garbage and where we went it was closed.We were told by the neighbors trash doesn’t come until Wednesdays or delayed with storms. So we were recommend to leave in bins and close em up. That’s as best as was possible. Besides that the house was ok and Best recommended for Summer trips. Or like I said trips for people with vehicles with 4x4 lifted systems.

The house was comfortable and clean. The T.V.s were a little hard to use. We enjoyed our stay

I had a hard time finding the property I tried contacting the contact person but she never answered nor replied back to my msgs. Cabin was nice but linen was dirty and beds were not properly made seemed like someone was laying on them and towels were dirty. Luckily we took our own blanckets but we still felt uncomfortable staying in a place who was not properly cleaned specially right now with COVID. I wasn’t able to get a hold of the owner after multiple attempts.

My experience is unique. We were renters and had the bad luck of having a storm right before our check in day of Jan 29, 2020. A storm hit that Thursday and Friday. We all had chains knowing the area has snow. But what was not expected and should be in the rental information is that the house is located in street very steep up the mountain. Both streets to get in the house teakwood and sandalwood were inaccessible with our cars. To add that street doesn’t get cleaned by snow plows. During storm time an advisory should be added that high 4x4 vehicle and chains are absolutely required to reach cabin. So that was a nightmare to get there. Luckily we are great friendly people we quickly made friends of some neighbors and one had a Razor sport vehicle and helped our whole party of 12(adults and kids) get to the cabin and all of our luggage!!! Total Life savers!!! Then when we got there there were no extra sheets or blankets like all there places we have rented in the area so that sucked. And last we couldn’t communicate with the rental office or anyone for a location to dump garbage and where we went it was closed.We were told by the neighbors trash doesn’t come until Wednesdays or delayed with storms. So we were recommend to leave in bins and close em up. That’s as best as was possible. Besides that the house was ok and Best recommended for Summer trips. Or like I said trips for people with vehicles with 4x4 lifted systems.

The area is wonderful very peaceful, property manager was very helpful when I had questions rooms are very spacious! Spouse and family loved it and planning to book again in the future!

I was very blessed because the owner allowed me to reschedule because i got sick the day before i was suppose to go on our trip. Appreciated it very much and had a great time. Everything is real close.

Beautiful place

I Really Enjoy My Stay Very Warm & Cozy Clean & Resourceful Thank You For Having Us

The house is beautiful and clean inside BUT very dirty outside, lots of beer cans, food containers and cigarette butts around jacuzzi. The jacuzzi water was filthy. All TV's in the house are PC control and the sound is terrible. Tried to contact the manager via text at the number provided but never received response. We made the best of it and we enjoyed the house.

The property was just what we needed for a weekend break. All the rooms were clean. We felt at ease. The downstairs balcony was fully screened. It kept the bugs at bay when we had our dinners outside. We did not use the spa when we were there.

Great roomy spot 3 floors great location

The kitchen is lacking basic necessities for cooking. There were not enough pans, no cutting board and even the can opener didn’t work. Many of the screens had holes in them, and the fan in the Master bedroom did not work. There were no instructions on how to turn on the Spa, which I was able to find out with a phone call, but the switch was located under the stairs where a bunch of junk was stored and was hard to get to. The carpets need to be cleaned, and there were not enough bath towels and no kitchen towels. Also we found dirty greasy dishes in the cupboard. The outside deck was dirty and rundown. For the amount of money I spent I was seriously disappointed.

We really enjoyed our stay. Not enough towels and sheets for 12 guests... so bring your own if coming in a larger group. We had 12 people and two on the first level (needed sheets and blankets) and one on the top level that needed sheets and blankets. Two on an air mattress (we brought up and they brought their own sheets and blankets too). We didn’t want 2 people in a full... so that provided beds for 7 that had all the linens and blankets needed. 5 of us brought our own towels. Jacuzzi was off when we arrived... but water warm. By the next morning it was up to 104 and very pleasant. Thank you for an affordable place to go on vacation!!!

I stay for a week, very nice place, nice view if you want to relax and get away from the noise you have to rent this property ,.everything was perfect I recommend it ......I want to go back ❤❤❤❤❤

I gotta admit finding the place was easier than what some of the comments mentioned. The cabin was very neat and had a great selections of beds to choose from. Getting In touch with the owner was easy and were friendly. The jacuzzi was a hot even in 40* degrees weather. And there was a good selection of dishes to use during our stay. The playroom was def a place we spent most of the time and it we didn’t even wake up the kids who were in the 3rd floor. Don’t forget to get some nice pictures in every porch of the house and try the nice little swing in the back!

Loved the space! The game room was downstairs, so others could have a conversation in the living room. The kitchen could of had a few more itens which I left a suggestion list. Otherwise was great!

We were 3 families and the house felt spacious and cozy at the same time. We enjoyed the game room and jacuzzi. It even has a nice little chair swing and a little homemade rock climbing wall in the back of the house. All the TVs are connected to a computer so we were able to log in to our own Netflix. The only bad thing was the kitchen equipment, it's not that great for cooking. They have enough plates and cups but if your cooking for a lot of people it's better to bring a few of your own big pots and pans. But overall we had a great experience! Will definitely be back!

Our time here was well spent, we hope to come back soon

Could not contact help for 2 days. One person listed as a rep was not and had no information on the property. Info provided ahead of time did not inform that property could not be accessed from street it is listed on . Took us about an hour to figure out you had to take 2 other streets and an alley to get there. Instructions said key was in a lock box. After another 15 minutes looking we found ithere is no key, only smart lock on door. Specifically rented the property because it was listed as having a jacuzzi. Jacuzzi was off , water ice cold . We finally located a shut of switch at back of house under the deck...behind a considerable amount of stored junk. Couldn't use for 24 hours because it had to heat water. Carpets needed cleaning. Listed a pool table for use, no use able cue sticks, all were missing the tips. Master tub was dirty, Some type of Chicken wire over main balcony so could not enjoy, had to use other bedroom and living room small balcony. House in dire need of repairs. Carpets dirty/stained