It is near to the center of Trevelin.

The staff were not helpful at all. No wifi for a day, without explination. Not once was our bathroom cleaned during the 4 day stay. Overflowing bathroom bin is not ideal.

-Beds are rather comfortable and rooms are clean. -Close to the city center and bus stop (even though there is not much to do/see). -Friendly staff but somehow lacks adequate training.

-Foreigners normally do not have to pay VAT (IVA). The hotel staff has apparently never heard of this exemption. -I sent a message by Booking telling them at what time I would arrive and the reception staff, who clearly does not manage the Booking account, never got the information. -There is usually nobody at the reception desk, there is a ring, but I wonder if it really works. -Wifi was not working.

The cabañas were spacious with a view of the mountains. The bed was comfy and large. The heating worked well. The female staff were great and helped enormously with extra utensils... and booking arrangements over New Year's when much was closed. We appreciated the effort they made to ensure we had all we needed.

The kitchen needs more utensils and dishes. Our unit lacked an outdoor patio. We had to take seats from another unit to sit outside.