This owner cancelled our trip with this message “Cancel find another rental”. Rude for one. Then could not get our money back to find something else for our thanksgiving. Called and emailed several times. Finally went through my bank to get our money back. Ruined our thanksgiving plans.

Great peaceful stay, quiet all night and the creek running in front of the property makes it great to fall asleep

I recently stayed at this property with my family of six which included four smal children. This cabin/property is special . You can tell there has been a lot of love in this cabin in how it has been taken care of over the years. We were able to catch some trout in the creek as well. We had absolutely no issues. Excellent communication with the owner who is very accommodating in all aspects. We are definitely plan to come stay here again in the future. Five stars

I recently stayed at this property with my family of six which included four smal children. This cabin/property is special . You can tell there has been a lot of love in this cabin in how it has been taken care of over the years. We were able to catch some trout in the creek as well. We had absolutely no issues. Excellent communication with the owner who is very accommodating in all aspects. We are definitely plan to come stay here again in the future. Five stars

August 15, 2021 Kay This letter is in response to our recent visit to your property and your last response. Do not worry we will never request another visit as this is the ONLY BAD experience with a listing and host in over 45-50 vacation rentals and business rentals I have had. I have contacted VRBO and they have a case number and they also confirmed you have claimed our damage deposit. We left the place cleaner that it was when we arrived and with NO damages. The only claim you have is for 2 additional people which I was willing to pay as I mentioned. Now for what I feel you OWE me for services listed in listing that YOU did not make available to us. First the listing stated loft with 2 twin bed, no ac which YOU DID NOT LEAVE A KEY AND YOU DID NOT GIVE ACCESS TO. Second the listing had internet service which YOU DID NOT PROVIDE FROM WEDNESDAY NIGHT ON. THIS CAUSED 3 OF US TO HAVE TO GO TO TOWN TO RECEIVE AND REPLY TO EMAILS AS I PROVIDE SOFTWARE SUPPORT, ONE SON WORKS WITH CLIENTS ON CAD PLANS AND ANOTHER HAS AN ETSY SITE TO TAKE ORDERS. You should not have discontinued your existing internet until you had replaced it. WHAT IS THE VALUE FOR WHAT YOU DID NOT PROVIDE THAT WE PAID FOR? With that being said there are two ways this issue can go? When I made a claim with VRBO representative he asked if I wanted to escalate the case? I said I would like to send a personal response to you prior to escalation as I did not want to create any more issues or frustrations on both our parts and that you had just lost your husband and he thought that was great of me before escalating it. So here’s my recommendation, you refund me my deposit and we both walk away from escalating my FULL complaint and I will amend my case to only cover the misrepresentations with VRBO on your listing so others may not have issues in the future. YOU chose not to respond and VRBO confirmed. One you need to change the bed listing to 6 NOT 7 for that is all there is no mater which way you count. Second you have to remove the listing of FOURTH BEDROOM which must be above the garage and is NOT part of this listing. In the photos you need to add a disclaimer on the photos that show the garage and list as not part of this listing. Lastly YOU NEED TO REMOVE 2 CAMERAS THAT ARE ON THE FRONT HOUSE PORCH AND ON THE GARAGE LOFT PORCH YOU CAN KEEP THE ONE FACING DRIVEWAY COMING INTO THE PROPERTY. THESE CAMERAS ARE IN DIRECT VIOLATION OF VRBO RULES. You spied and listened to us!

My experience outside the house was wonderful,except,for the cameras which in the contract does not mention that they are always recording,but apart from that the outside of the house was something so beautiful that it cannot be described in words.About the house,the interior part is very sad to see; the deterioration was so bad, it is a pity that they are not taking care of the house and the house is in no condition to be rented. uninhabitable- Since you enter theirs an unpleasant smell of old house and humidity impacting you.- They charge you for the cleaning of which there is none,everything was disgustingly dirty including the refrigerator where we put the food,the shelf where the pots are placed were all full of mouse poop and not only in the kitchen also in the bathrooms(1 bathroom and 2 half bathrooms,in the living room,dining room, under the beds, behind the shelves.The poop of the other guests (the rat was everywhere, the carpet of the upstairs room is stained everywhere, that room does not have any kind of privacy. (No curtains (that was the part of the house that had more plague (EVERY DAY WE HAD TO CLEAN THE POOP OF THE LITTLE MICE(THE SUPPOSED SON OF MRS. KAY TALKED TO MY HUSBAND AND WE TOLD HIM ALL THE PROBLEMS WE HAD; HE PUT POISON FOR RATS- The reservation was made for 5 people (2 couples and my son who is18 years old) and only had 2 full beds’, my son slept in the recliner the seven nights in my room.(don't give you access the other room-The house had mold everywhere as it has a nylon on top of the roof covering the leaks.-The WIFI has almost no coverage and in the area that is the house you do not have any type of signal.THEY HAVE A PHONE LINE IN THE HOUSE WHICH WE HAD TO SHARE WITH 2 MORE PROPERTIES BUT WHICH ON ONE OCCASION WE COINED WITH OTHER TENANTS WHO SAID MANY BAD WORDS WHEN THEY FOUND OUT THAT WE WERE USING THE PHONE-The only bath that the house had was almost always clogged Water would not drain-We arrived on Friday and Sunday my husband talked to Mrs.Kay's son because my son is asthmatic,and the smell and mold was causing him a crisis and he told us to put a dehumidifier that they had in the closet which was full of water.And some had spilled on the carpet.AT THIS TIME MRS.KAY IS CHARGING ME BECAUSE SHE SAYS THAT WE VOMITED ON THE CARPET AND THAT LEFT A VERY BAD SMELL TO THE HOUSE I HAVE PICTURES OF EVERYTHING I SAID TO CONFIRM THAT EVERYTHING IS TRUE.MOLD,MICE POOP,COBWEB,WATER LEAKS,CLOGGED DRAIN. GOD IS FAIR.

August 15, 2021 Kay This letter is in response to our recent visit to your property and your last response. Do not worry we will never request another visit as this is the ONLY BAD experience with a listing and host in over 45-50 vacation rentals and business rentals I have had. I have contacted VRBO and they have a case number and they also confirmed you have claimed our damage deposit. We left the place cleaner that it was when we arrived and with NO damages. The only claim you have is for 2 additional people which I was willing to pay as I mentioned. Now for what I feel you OWE me for services listed in listing that YOU did not make available to us. First the listing stated loft with 2 twin bed, no ac which YOU DID NOT LEAVE A KEY AND YOU DID NOT GIVE ACCESS TO. Second the listing had internet service which YOU DID NOT PROVIDE FROM WEDNESDAY NIGHT ON. THIS CAUSED 3 OF US TO HAVE TO GO TO TOWN TO RECEIVE AND REPLY TO EMAILS AS I PROVIDE SOFTWARE SUPPORT, ONE SON WORKS WITH CLIENTS ON CAD PLANS AND ANOTHER HAS AN ETSY SITE TO TAKE ORDERS. You should not have discontinued your existing internet until you had replaced it. WHAT IS THE VALUE FOR WHAT YOU DID NOT PROVIDE THAT WE PAID FOR? With that being said there are two ways this issue can go? When I made a claim with VRBO representative he asked if I wanted to escalate the case? I said I would like to send a personal response to you prior to escalation as I did not want to create any more issues or frustrations on both our parts and that you had just lost your husband and he thought that was great of me before escalating it. So here’s my recommendation, you refund me my deposit and we both walk away from escalating my FULL complaint and I will amend my case to only cover the misrepresentations with VRBO on your listing so others may not have issues in the future. YOU chose not to respond and VRBO confirmed. One you need to change the bed listing to 6 NOT 7 for that is all there is no mater which way you count. Second you have to remove the listing of FOURTH BEDROOM which must be above the garage and is NOT part of this listing. In the photos you need to add a disclaimer on the photos that show the garage and list as not part of this listing. Lastly YOU NEED TO REMOVE 2 CAMERAS THAT ARE ON THE FRONT HOUSE PORCH AND ON THE GARAGE LOFT PORCH YOU CAN KEEP THE ONE FACING DRIVEWAY COMING INTO THE PROPERTY. THESE CAMERAS ARE IN DIRECT VIOLATION OF VRBO RULES. You spied and listened to us!

All prior reviews seem to be accurate to an extent nothing else to add just read carefully and ask questions