The property exterior was dirty with lots of death plants and gecko droppings everywhere. The shelves in bathroom closets were dusty and moldy, light bulbs in kitchen and dining area out, wifi not working in master bedroom. We called to property management to complain but they seem to not response immediately finally sending someone over to clean the exterior 3 day after we arrived and sending a handyman the day before our departure to fix wifi. The management team seem to be clueless about the state of the property and should have checked to make sure it was clean before our arrival. We sent a lot of $$$ and expected to stay in a clean and fresh home instead of this.

very good needed some light fixes and air conditioning fix

I was a little hesitant to reserve this place because I had seen some negative reviews of the PIH support and customer service. I am happy to say it all seemed unfounded to me. The PIH staff always responded in a prompt manner, provided good communication, and was rapid at addressing the one small issue we had. The house is amazing, and having the pool (and Jacuzzi) in the backyard was well worth the extra expense. Our kids LOVED it, and my sister and brother-in-law who never go to the pool with us actually used the pool too! The property is super close to some amazing beaches and the house had plenty of swimming and snorkel gear for us to use. The gym was also just across the street and had some good gear so I could get some training in too. I really can't say enough good about it, except the price. It was expensive, but in this case you get what you pay for and for us (6 adults and 2 kids) it was well worth it. Highly recommend this property - it was amazing.

DO NOT RENT FROM PARADISE IN HAWAII (PIH)!!! They do not maintain their properties and you will be disappointed in whatever home you book through them. CLEANLINESS We paid a hefty cleaning fee to stay in this beautiful home and it was filthy upon arrival. There was a used tissue and candy under our bed, the kids found a swimsuit top in their room, and if you look up or down you will find grime, dust, and cobwebs. Our floor had not been swept, vacuumed, or mopped. When I called to inform that the home was dirty they said “Every home has been inspected prior to arrival.” I said that it didn’t matter if it had been inspected if they’re not going to actually clean it. I requested our cleaning fee be refunded and they did not reply. The home was vacant the night prior to our arrival and even if it wasn’t, there is no excuse for me having to pickup after previous guests. POORLY MAINTAINED Multiple areas of this home needed maintenance. Furniture and appliances are broken or don’t work the way they should. When we arrived, there was an empty plugged-in refrigerator in the garage. We thought it was weird, but we’re excited to use it. The fourth night we were there some dude knocked on our door and told us the refrigerator belonged to somebody else. He wanted us to empty it so he could take it away. I called the rental agency in the morning and arranged to keep it through our stay. If the fridge really wasn’t ours, it shouldn’t have been there to begin with or been plugged in or they even could’ve put a note on it… BLACK MOLD This home has a moisture issue in the main house and Ohana suite. The main home was damp and smelled of mildew. Ohana suite had black mold that spewed from the air conditioner and was never fully addressed despite having an A/C compaby coming out to service it. We slept without a/c so black mold didn’t spew on us in our bed. SMOKE DETECTORS MALFUNCTION Close to the end of our stay we had the smoke detector going off randomly. Needless to say after all we had been through with this shady property management company, I was pretty frustrated and may have left an f bomb or three on their after hours answering machine. We borrowed a ladder from the neighbor and took the smoke detector down. The next day, PIH had somebody enter the home without much notice or permission to re-install the smoke detector. I would totally stay in a home just like this again if it weren’t managed by the shadiest company on the island.

The house was just as expected from the listing. It's spacious, well stocked, and a great location. Wonderful place to enjoy a family getaway.

This property was compact, yet spacious enough for a 2 families of 4 each. The sunsets from the lani were great way to end a day of fun on Hawaii. The home is very nicely provisioned with nice linens, sporting equipment, kitchen items (including a powerful blender and good knives) and nooks and crannies for alone time. The location is very good as there is a “private” beach for use and is very close to other fantastic beaches (we loved Hapuna the best). The small pool was used every day by the kids, and those wanting a larger pool experience could walk across the street to the community pools. Hawaii being so big, many experiences were a drive away, and we found that from hikes, to the volcano, to swimming with dolphins was fairly centrally located (~1 hour away). Communication with the management company was easy, accurate and had a comprehensive guide available. Both of our families were very happy staying at coral reef specifically and the location of Ka Milo in Mauna Lani in general.

Surprised by the the condition of the house: artfully decorated with subtle elegance, kitchen with top gear gadgets and best brand appliances. When one of the showers did not function to its max, repair service came promptly. They even set the door code as my phone number. The owner and the managing staff deserve a 7-star. Thank you for the opportunity to stay in your place.

This home was excellent for our family of 8. Had everything we needed for our home stay and beach needs.

This was a great property and well worth it! Quiet and enjoyable with plenty of room. EVERYTHING needed for the home and bathrooms was provided in ample supply and we did not need to purchase anything to take care of the property or to do laundry. The only issue we had was the Ohana HVAC but it was addressed after a couple of days and the property manager/s were great with speedy response! I would definitely stay again without reserve and use Jeff and Suzanne! Thank you for everything!!

Perfect place if you have kids. Location is great. Tons of beach and pool toys.

The house was exactly as pictured and exceeded our expectations. The home was perfect for our family - 6 adults and 2 small children. When we arrived, the house was clean, and the arrival instructions were easy. The kitchen was well appointed with plenty of dishes, glasses, and every possible utensil and appliance. For the beach, there are plenty of chairs, snorkel sets, sand toys, and boogie boards. And there are great bikes. The location of the house was great for us - a short walk to the grocery store and other shops and a five minute drive to the beach. The community gym and pool are across the street and were never crowded. The few problems we had - the pool heater wasn't working for the first few days and we couldn't find a key to the community pool - were fixed promptly. Highly recommended.

Everything about the house & resort was awesome! Great space for our group & our own private pool was well worth it!

Our stay at The Coral Reef Villa was fantastic. The home is beautiful and well laid out. I have stayed in many vacation rentals and I have never stayed in one that was this well stocked with literally every single thing you could possibly need to have a fabulous stay -- from beach gear to cooking supplies. The location of the home was ideal. The complex is beautiful and has a gym and two large pools right across the street. The beach club is fantastic and just a short drive away. And there is a shopping center with restaurants, coffee, and a grocery store just down the road. Jeff and Suzanne were super responsive to any questions and needs and very accommodating. Overall it was an incredible stay and I hope to visit this home again someday.

Perfect relaxing home! Literally only a few steps from the community pool and fitness center. All the snorkel and beach equipment you need provided - boogie boards, chairs, umbrella, sand toys, beach mats, coolers, noodles, beach towels. Minutes from the club beach and black sand beach. 10 minutes away from Hapuna beach which is a must see. Foodland just around the corner. Kitchen well-stocked with appliances and tableware - toaster, blender, mixer, rice cooker, coffee maker, just to name a few, even a pineapple cutting tool! We could not be happier. One of the bedrooms is in a separate guest house which worked out fine for us. Property managers were very welcoming and quick to reply to emails and phone calls, too, which was a plus.

This amazing home is easy to fall in love with. Comfortable furnishings, indoor/outdoor lifestyle and the pool/hot tub were awesome. Easy access to the beach club, golf, the resort and mall with great restaurants and grocery store all within 5 min by car or 10 min on the bikes provided. We would stay here again!