My first bad experience... The unit was fine, but KBM manipulated us into keeping the reservation by promising a refund then refusing to honor it without us signing an NDA with a monetary breach provision that surpasses what many folks make in a year! If you prefer to deal with honest and fair businesses, steer clear of KBM. Details… KBM reached out to us 2 weeks before arrival and said the lanai would be inaccessible (being painted). They gave us 3 options – keep the booking w/a partial refund, stay at another KBM property, or get a full refund. We chose the partial refund. Our refund was conditioned ONLY on us keeping the reservation, and we received no additional materials from KBM prior to arrival. A few days after arrival, I contacted KBM to get the refund. Now they were refusing to honor the promised refund unless we signed a NEW AGREEMENT. The agreement contained a confidentiality component indicating that if anyone would “publicly criticize” KBM, that we could be in breach, and the "breach of this agreement with liquidated damages equal to" an amount that surpasses what many folks make in a year! Egregious! The KBM people I spoke to insisted they do this with ALL refunds. I am writing this review roughly 3 months after our stay and haven’t received a refund. I refuse to sign because 1) this was not the original deal KBM promised and 2) this would place a huge burden on our entire family. I would have to guarantee the performance of every individual in our party to that agreement (including in-laws). We wanted a vacation – NOT a chance to take on this level of risk! What KBM did makes me wonder… How sincere and unbiased can the reviews about KBM be? If all refunds require the reviewer to say nothing negative about KBM (or potentially be in breach), what motivates the reviewers? I have no direct way of knowing what motivated the reviews, but I do know what we experienced and have shared it here freely. When it comes to spending allot of my money on a family vacation, these kinds of headaches KBM created are exactly the kind I want to avoid. I’m saddened to see that VRBO allows these sorts of practices on their platform. If VRBO is reading this review and would like to review this case, I can forward all documentation – including communications (email, voicemail) that occurred off-platform and the NDA agreement itself.

KBM was professional and easy to book through. Very communicative and responsive while booking online. Our room was very clean well stocked with cooking and kitchen utensils. All appliances worked well. And we had enough stock of paper towels and toilet paper! KBM staff was very attentive and checked in on us through our stay. We had one issue during our stay (toilet backing up) and KBM was responsive in handling it. We were very pleased with how the handled it. We have stayed at Honua Kai many times but this is our first time booking through KBM. We will definitely be using KBM again!

The location and property were great. The 7 of us enjoyed our vacation immensely. The rooms were very comfortable and provided excellent space for our 5 teenage boys. We took advantage of the concierge service who provided excellent recommendations for activities. The only feedback I would give is that the kitchen is a little dated - while the appliances are high end, many of the knobs are worn off so you cannot tell what temperature things are on the oven and the dishwasher would only work on certain settings, was a bit temperamental and required a service call. All in all, a wonderful experience.

Love the property and the beach! HUGE bedroom and living space fits everyone comfortably. Duke’s Beach house was a HIT! I love hearing the live music every night it was beautiful. The beach and sunset was amazing. The pool directly in front of the unit. My kids were able to be in the pool and I can see them from my balcony. Other guest were very kind. Everything was GREAT!

The condo was fantastic. Very clean! Everything you need to cook. The restaurant and the market on the property were wonderful. The condo provided all the essentials.

Perfect location. Place has a perfect setup for a family of 5. The grounds are very nice.

Unit 203H was beatiful and had an excellent view from the balcony. It was so nice to open the patio fully to the outside when we hosted another family for dinner. Clean well appt. You will not be disappointed.

The unit was very well appointed and provided a great stay at a fabulous facility. The location was ideal. The KBM staff were always helpful and prompt to reply.

Nice luxury condominium, but the ice maker didn't work and there was no wine bottle opener provided. The complex was very nice.

Overall excellent resort/condo. Clean and beautifully appointed. Comfortable beds and furniture. (Indoors and out) Partial oceanview and pool view was lovely.

Love staying here and the service is fantastic!!!!

We were very pleased with the condo and upkeep of it. It was very clean. The surrounding grounds is just beautiful. Great service was provided by all of the hired staff. I really enjoyed my vacation here and would definitely come back. The grounds and swimming pool area was kept immaculate.

Easy to book and great customer service during our stay!

My friend and I booked this for two adults 4 kids. Location was perfect. Our children lived at the pool. Couldn’t have asked for a more beautiful better spot.

Excellent experience. Great for kids and adults!

We thoroughly enjoyed our stay at Honua Kai. The pictures do not do justice for the beautiful views from this unit. We look forward to being able to come back again!

Property was really nice, area was top notch

Simple and easy

Very clean beautiful views and locationGreat resort, loved it!!

This is a fantastic condo and photos are exactly what you get (awesome !!) The view of the pool and ocean are great and the Duke's restaraunt and pool side service are just what you need. Suggest the omelett's for breakfast, very good! Guest services is very quick and the Valet parking crew are a great bunch of folks. Coffee at the store in the lobby area is very tasty and so are the treats. Pool towel service is nice and saves you from packing from your room. We will definately be back and Aloha from our gang.

Very clean beautiful views and location Great resort, loved it!!

We had a wonderful stay at this 3 bed/3 bath condo in Honua Kai! The service was excellent: good communication, easy check in and check out, good follow up. The unit itself was very spacious for our party of 8. There were some minor issues (a loose door handle and missing bedding for the sleeper sofa) but management was very gracious about helping make our stay comfortable. I did wish a broom was available as sand inevitably got all over the tile. But overall, an excellent stay. We would stay here again.

We loved the property especially location of our room. Amenities used and enjoyed by all. Wonderful quarters for our family. There were some minor issues we left a note explaining things u may want to finish before next occupant: far oven doesn’t work, main oven starts on its own, refrigerator would start beeping at all various times day or night, refrigerator drawers not on runners, upper dishwasher drawer slides out on its own, toilet paper holder broken in hall bath. Just common use maintenance. Thank you for allowing us to use your wonderful condo. Mahalo

The unit and resort exceeded our expectations. Amazing lanai with Nana wall door system for indoor/outdoor living, and top of the line appliances and fixtures throughout. Unit was well stocked with plenty of glasses, dishes, utensils, beach and pool toys, pack n’ play and booster seat - all in great condition. Fantastic view of the main pool and partial ocean view; easy beach access for sunset watching. The resort staff were all friendly and helpful. Incredible value for all of the resort amenities and location - we will be back!!

Our trip was great even though we had to weather a hurricane. KBM was great and made check-in easy. The unit has a great view of the pool and partial view of the ocean which was awesome! It is on the second floor which was great for access to the pool and underground parking. The down side is that the unit needs some work done on the inside. I was a bit embarrassed on the cleanliness of the unit. The living room rug has several huge stains on it. There are scuffmarks on the walls. Thre are stains on most of the outdoor furniture. There was hardly any water pressure in the kitchen sink which made it hard to do dishes. The mattresses desperately need to be replaced as well. Again I think KBM is great, I just think the unit needs a bit of work.

We had a great time and the resort exceeded our expectations.

We love the Hanua Kai property, the unit and the grounds in general. The unit is a fantastic three bedroom large unit, very nicely located at the front of the Hanua Kai property. A short elevator ride to pool and beach front. Two bedrooms are like masters with their own large bathrooms, and the third bedroom has a large bathroom off the hallway. All centered around the view that is essentially over the pool. You do not really have an ocean view, but on the patio you can see it through the trees. Loved sitting on the patio each night, having dinner and enjoying the ocean breeze and tropical feel. Overall excellent!

Great for a family no matter the ages.

This beautiful complex is ideal for families. We came with our son, daughter in law and 19 month old grand daughter. It couldn't have worked out better. Our grand daughter couldn't wait for the 8:30 daily fish feeding in the koi pond. While we had some toilet issues in both bathrooms and a freezer that didn't work- the team addressed the issues quickly. The 2 master rooms with master baths were fantastic and so was the kitchen for staying in to cook when we felt like it. The balcony overlooking the pool was perfect. I would have preferred a unit with more of an ocean view, but we booked so late we were happy to find this one! Overall, highly recommend this setting for ease, convenience, high quality interiors, and service. The only downside was the service around the pool and the mai tais didn't compare to the Westin's!

Our suite was wonderful and had a great view. We enjoyed the whole family being able to be together. We played games at the large breakfast table, enjoyed quiet time on the patio. We had easy access to the pools and the beach. We really appreciated having beach chairs, sand toys and a large cooler provided. We would definitely stay again and recommend to our friends.

We stayed here with a group of 8 family members for my parents' 40th anniversary and had a truly memorable stay. The 3 bedroom condo was amazing - it was spacious, had a great layout, was clean and well maintained. It also had both beautiful views of the pool (which our kids loved) and the ocean! The pools at the resort are perfect for families and it was awesome that the beach was literally steps outside the condo! The high end appliances and grills available at the resort were definitely appreciated as we love to cook and did make a few meals during our stay without any problems. We loved that KBM thought of everything to make our stay so comfortable and welcoming. We used the equipment from the beach and children's packages that they offered. The entire booking and check in process with KBM was seamless. Thank you so much for an amazing vacation! We can't rave enough about this rental and can't wait to return!

Unit H203 was beautiful and had an excellent view from the balcony. It was so nice to open the patio fully to the outside when we hosted another family for dinner. You will not be disappointed!