Our first thought was this property was far from the beach, but turns out the walk was not too bad. The stay was satisfactory and the location was great. Close to the SunPass exit/enter, and close to showing centers. The parking is a little tricky on the first day but after that it wasn't to bad. Would stay again.

Everything was great! The house was clean, great location and check in was easy! The only thing we had a problem with was the 2nd floor bathroom shower handle was broken. Other than that, I’d say everything else was perfect. Would recommend to friends and family ❤️

The door code was given to me at 4pm. We were hanging nearby at Lulu's so we loaded everyone up and headed to the house. Upon arrival we found the house had not been cleaned and was degusting from the previous renters, even though Real Joy had sent me the door code. After several calls to the property management "Real Joy" the cleaning crew shoed up and told us it would be 2 to 3 hours before the house would be ready. I called Real Joy and told them this was unacceptable and they sent a 2nd cleaning crew and offered me a $150 restaurant voucher. The cleaning crew finished in 1-1/2 hours and we started moving in the house but the house was not 100% clean. My wife finished touching up the house where the maids did not clean good. I had to call the Real Joy number everyday to get my Vouchers and everyday I was promised a manager would contact me but I never heard from anyone. On the last night I was going to be in town and young man showed up at 5:30pm and handed me 2 gift cards totaling $150. The house needs maintenance very bad. The carpets in the bedrooms is stained and extremely dirty. The couch is dirty and wore out. There are barely any pots in the kitchen for cooking, so if you have a large family I suggest you bring your own. The landscaping outside has not be trimmed in some time and is overgrown. Parking is an issue and if you park in the street to unload your car the parking police will come around while you are unloading and tell you to move. We barely got 3 cars in the driveway and had to park the others about 2 miles away at the Shopping Center because the overflow is constantly full. The photos online make this house look way larger than it is

The rental house was nice; it could use some updates/repairs (bar stool chairs are very unsafe/loose; carpets are stained; kitchen is far less stocked with cooking tools than others we have rented) but it was a good size and the set up was great for large extended family. The neighborhood was horrible. We had 5 cars as each family came from different states/cities. We were able to fit all 5 cars in the driveway without any cars hanging off into the street. Neighborhood patrol came immediately and made us move or they would call and have us towed. Limit of 3 cars in the driveway. We were told to move to overflow (there are 15 spaces total in overflow which never are open due to the 3 car limit) or move offsite to a retail location. Specifically told to go to Whole Foods to park. Both cars received tickets for parking overnight. You can't have large houses that will fit multiple families and expect to each house to only bring 3 cars. There is an empty lot next to the neighborhood. Neighborhood should buy that lot and pave it for overflow parking.

The renting processes straightforward and easy to accomplish.

We had a wonderful stay in Destin and enjoyed this property so much. A short walk to the beach. A nice, peaceful neighborhood, great pool and plenty of room for everyone.

The house was beautiful, the location was a little difficult. There was no beach just public access where you can't have your own umbrella and tiny. The pool within the community was nice and everything was well maintained. There was only 1 roll of toilet paper per bathroom, with a house that sleeps up to this many and when booking and stating a large group, more products like toilet paper and dishwasher tabs should be privided. The grill was great and even had gas to cook with.

This property has much to be desired. The property was run down—it needs some major updating. The carpet in all the bedrooms was disgusting—multiple stains throughout. The living room furniture was also very run down, the couch was used and in poor condition along with much of the decorations and furniture. The dishwasher was out of order our entire stay so w had to wash all the dishes by hand for 15 people throughout the week. The house was surface level clean but needs a deep clean and revamp.

We enjoyed our stay at Serenity, located at Villages at Crystal Beach. Real Joy Rental was very easy to communicate with and they made the check in and check out process easy. While we enjoyed our stay, I would like to write this review to give all the information necessary for others to make an informed decision. The walk to the beach is long. If you have young children, be aware that it is quite a distance. Also, this community does not allow golf carts, scooters, motorcycles, boats, or jet skis. Please be aware of this before you book a home in this community. Parking is also scarce. The property is listed to have parking for 3 cars on the site, however, it was very tight to park 3 cars. Overflow parking was rarely available. There is no street parking allowed at all. Also, the dishwasher in this home was out of order. We were not made aware of this prior to check in. When we arrived, there was an out of order sign attached. When I called, they informed me that there would not be a new one installed during our stay. It was inconvenient doing dishes for a party of 14 people for 6 nights, but we made the best of it. While the walk to the beach was long, the walk to the pool was easy. It was only about a street over. The pool area was very lovely, and the water is heated. It was Spring Break, so it was crowded, but that’s expected. The beds were very comfortable, and the house stayed nice and cool. All of the TVs worked, equipped with cable. There were plenty of linens and towels, but bring your own beach towels and beach equipment. There were several board games and books to enjoy. The property management company was quick to answer the service calls pertaining to malfunctioning smoke detectors. Overall, we enjoyed our stay. I would recommend using Real Joy Property Management. While I would not stay at this house again, due to the far proximity from the beach, I would rent from this company again. Thank you for the pleasurable stay at Serenity.

We enjoyed our stay at Serenity, located at Villages at Crystal Beach. Real Joy Rental was very easy to communicate with and they made the check in and check out process easy. While we enjoyed our stay, I would like to write this review to give all the information necessary for others to make an informed decision. The walk to the beach is long. If you have young children, be aware that it is quite a distance. Also, this community does not allow golf carts, scooters, motorcycles, boats, or jet skis. Please be aware of this before you book a home in this community. Parking is also scarce. The property is listed to have parking for 3 cars on the site, however, it was very tight to park 3 cars. Overflow parking was rarely available. There is no street parking allowed at all. Also, the dishwasher in this home was out of order. We were not made aware of this prior to check in. When we arrived, there was an out of order sign attached. When I called, they informed me that there would not be a new one installed during our stay. It was inconvenient doing dishes for a party of 14 people for 6 nights, but we made the best of it. While the walk to the beach was long, the walk to the pool was easy. It was only about a street over. The pool area was very lovely, and the water is heated. It was Spring Break, so it was crowded, but that’s expected. The beds were very comfortable, and the house stayed nice and cool. All of the TVs worked, equipped with cable. There were plenty of linens and towels, but bring your own beach towels and beach equipment. There were several board games and books to enjoy. The property management company was quick to answer the service calls pertaining to malfunctioning smoke detectors. Overall, we enjoyed our stay. I would recommend using Real Joy Property Management. While I would not stay at this house again, due to the far proximity from the beach, I would rent from this company again. Thank you for the pleasurable stay at Serenity.

When we arrived the condo was clean, the bedrooms were comfortable and there were plenty of towels.

The property, rental process, and stay were great. The shuttle van was nice with the exception of one driver who was grumpy. Called for the shuttle one morning near the end of a rain shower. The driver refused to pick us up and take us to the beach. Said most people don’t go to the beach in the rain so he didn’t work when raining. Also had a lady staff member at the pool who acted like a dictator. Witnessed an instance where a father was picking up his daughter out of the water while in the middle of the pool. The staff member came up and loudly blew her whistle and told him no horse play is allowed in the pool. Instead of politely getting the man’s attention she blew the whistle loudly. After that another father asked what was considered horse play. The staff member got rude with the man and never did answer his question.

Property was perfect for family - bedrooms were sized great. enjoyed the layout of the family room/dining area and kitchen.

Very peaceful location and close to everything. Loved the house.

Experience was good but house had cockroach and carpets are old and durty so you can improve on this things it will be better

Overall, we loved the house. Plenty of space for our group, close to everything in Destin, and very clean! The only downside was parking. There’s not a lot of additional parking for extra cars. We also thought our house was RIGHT next to the pool by looking at the pictures online but it was a block away, which isnt a big deal, just a little deceiving!

This was our 3rd year in the same house. Upon arrival I noticed several pieces of trash on the outside. If no one had smoked in the house then they must have left the door open while smoking inside. A bathroom on third floor had a very wet and dirty mat next to the shower. The toilet paper roll was wet and water was under the sink. I showed it to the Real Joy employee who had arrived with a bed comforter. We requested another bath mat. We never received it so, we washed the one we had. We requested the A/C filters be replaced because of the cigarette/cigar odor. They were. There were at least 10 flies in the house. Mostly in the kitchen and dining room. We bought fly swatters and paper. The entrance door had some very dirty fingerprints inside and outside. I cleaned it some with a paper towel. One entrance mat needs to be trashed or cleaned very well. I swept it but It’s nasty. The overflow parking area was full so we got all three vehicles as close to the house as possible. One was over the curb several inches, so it got towed. That cost us $125 to get it plus the loss of a morning on the beach. At this point, we are thinking of looking for another place for next year and possibly the years to come.

Our family had a great stay. The property was clean, well furnished and in a great location. The property management responded quickly when we had a few concerns. We were not able to grill on the day we planned due to propane gas tank for the gas grill being out. We got started then it went out—my niece and sister (who were doing the grilling), were disappointed about that because there had prepped everything for grilling for NBA game night. We ended up using the oven. Gas tank for grill was replaced next day since was evening when we realized it was out. Other than this, our stay was very pleasant. Our family enjoyed the neighborhood pool and jacuzzi! I would like to suggest recycle bin be available on this property. Thanks for making our stay enjoyable.

The house is new, clean and well furnished. It is about 10 min walk to the beach. Whole food is cross the street. You can park up to 3 cars in front of the house. The communication with the manager can be improved. 1) they sent me wrong address in the email. Although the address was correct in the portal, we didn’t realize the manager gave us wrong address before we arrived the wrong address. 2) in the emails the manager sent us, it keep warning that ‘if you don’t sign the contract, you will not receive the key code on the they you arrive’. We signed contract long time ago,. Such information in the email looks like reminding us to sign the contract. Very misleading!

Excellent.

Pros: Nice area! Great neighborhood/community!! The house looks great on the inside!! Host/company always available when you call them. Cons: On family vacation, refrigerator was out and not getting cold when we checked in on Saturday, was told(by 24 hour maintenance) to give it 24 hours and call back they would send someone out. Well Sunday food went bad and had to go out to eat after being told that repair guy will not be able to come service the appliance until sometime on Monday. Was told that I would get a refund to replace my food and was to get 6 tickets to 3 places no one was interested in going to. So the issue was never rectified because we could not use the tickets and no refund was given.

Well appointed, lots of space inside and outside. Neighborhood was secure. Beach and location perfect