We loved our stay at The Capitano. The only thing was that none of the fire places worked. The house was grand and is amazing! We are going to make it an annual event to come back

Our overall assessment of this rental house was slightly more positive than negative. The location of the property is spectacular - right on the beautiful beach with ready access. Likewise, we found the people at Five-Star very friendly and mostly helpful with the information they had. Also, the prompt response to the emergency situations encountered at the unit was much appreciated. We did, however, note that there were also many issues with the unit and the need to schedule and monitor the many maintenance visits detracted from our time to enjoy the many amenities. We believe there needs to be a more thorough inspection of the property and actions taken to correct any issues identified prior to the arrival of a new renter. Also, a comprehensive listing of the property’s features would have been very helpful. To assist you in planning for your visit we included this list of things we did not know about. There were six coffee pots located throughout the house. Additionally, besides the full refrigerator in the kitchen, there was a full refrigerator in the garage as well as other small ones in the various bar areas. Another surprise was the operable ice machine in the kitchen and one on the fourth floor (which was not working). Likewise, there were two clothes washers and dryers (on first and second floor) and while it looks like there are two bedrooms without showers, there were hand-held shower sprayers in the tubs. The Issues we noted are: • WIFI essentially inoperative • Kitchen Refrigerator temperature fluctuating & one on the roof leaked water • AT&T Cell coverage required going out front to make calls • AC problems requiring emergency service • Grills extremely dirty/greasy, rusty, and very low on propane – our chef ran out of propane on the one outside the kitchen while in the middle of preparing dinner • Bedroom fan inoperative • Doorbell not working • A number of light bulbs need to be replaced • Bike broke down while out riding • Pool cues had missing tips • Exterior doors that would not lock • Trash cans were full when we arrived • Limited supply of hangers • Window Blinds inoperative - blocking the fantastic view We pointed out items that were not repaired during our stay in a detailed letter to the owner and president of Five Star after our stay. Since we have had no response to our letter, we hope that the management team has taken steps to make the necessary repairs so future visitors can fully enjoy the property.

Amazing house. Attention to detail in the house itself is second to none. However, the house was in serious need of attention. Responsive property managers. Awesome welcome package. Amazing beach. House has incredible water pressure for great showers. Only 3 of 9 fireplaces worked for us and it was cold outside. Of the 3 that worked, neither was in the master bedroom or main living room. Our plans of sitting by the fire were nixed. No warning of this either. They knew about this problem. Upstairs hot tub, big issue. The hot tub had no lid and did not heat up. I was given half of my heating fee back. The hot tub leaked making for a moldy and slippery tile on the roof. The leaking tub then dripped on you in the pool. Running toilets x2 at least. Poor flushing mechanism in master toilet. 2 of the 4 rooms on the 2nd floor did not have showers in them. Just tubs. This was inconvenient for guests. Ice machines. One did not work at all. The other had some mold inside but was usable. Mold on the sprayer faucet in the kitchen sink was present. Half the blinds in the master bed room were nonfunctional and did not go up. Half of the view in the master was therefore blocked. Wifi. SUPER slow. Unable to stream anything. Essentially unusable. Now the worst part. The last day we saw a large rat, almost one foot. It scurried away under the island in the kitchen! It tore through some garbage. Also, the rat also destroyed garbage in garage removing a poo-poo diaper and scattering the contents around. One cockroach sighting on floor 3. Although this is probably the best beach house I have ever seen or available, it has been neglected to some degree. I would rent this again ONLY if all the above were guaranteed fixed and functional.

Capitano is a spectacular home. It was such a spacious home and easily fit our group of 15 people. Everything that Five Star did for us during our trip was great. We absolutely loved hanging out in the hot tub on the roof of the home! Such an amazing view of the beach.