Beautiful hotel with great design. Loved the onsen.

Netheid

Niet van toepassing.

Incredible experience. The onsen provided was clearly the highlight, but they didn’t miss any aspect.

Nothing.

Smaakvol, nieuw hotel. Onsen met uitzicht over Tokyo.

Kamer (met 2 × 1p bed) was erg klein, koffer kon alleen op bed geopend worden.

My second time in Tokyo and this place was just wow! Amazing price for such beautiful design, pristine clean, everything you need in the room. Plus there is a Japanese style bath on top that you can visit anytime. Overall great experience, will recommend it to my friends and would definitely get back.

Be aware that the rooms are tiny as a standard in Japan. If you travel alone the classic room will do, but if you are a couple I suggest booking a higher price room for the best experience.

Stunning hotel 15 minutes walk from central Shinjuku. Beautiful Sento facilities and amazing traditional breakfasts.

Leaving

The onsen is sensational.

The beds are small. The rooms are small. The design of the double rooms are poor as the person sleeping near the window knocks the window blind when they roll over in bed- which wakes up both people.

Inviting entrance. Friendly and helpful front staff. Clean room with snacks and tea. Housekeeping is excellent. Open-air hot spring (REAL hot spring water from Hakone) with partial view of Mt. Fuji in the morning and Shinjuku skyline view in the evening. Seven Eleven (open 24 hour) is right across the street. Laundromat + beverage vending machine + free drinking water (grab the water bottle from your room!) are on the 5th, 10th and 15th floors respectively.

The twin room is a little tight for 2 persons. The bath area can get crowded in the evening and get not-so-clean quickly. The water cooler dispenser at the Onsen needs to be refilled/replaced frequently during the busy hours.

Food is good and tasty.

Room size is a bit small, book earlier for the suite room and everything would be just perfect.

泡湯處

員工態度及房間超小

Everything but especially the onsen!

Nothing

Had the perfect atmosphere to relax in after walking the city all day. Small cozy rooms with a wonderful view!

We liked the style and design of the property and the staff were very friendly and helpful.

It was a bit dusty, and as my partner and I both have allergies it was a little uncomfortable. Apart from that, everything was perfect!

Great location within walking distance of the main part of Shinjuku. Clean and stylishly modern. We only stayed one night so didn’t get around to using the rooftop onsen.

Rooms were smaller than we had expected. We had 2 large suitcases which made the entry area very cramped.

Really enjoyed the room and Tabi socks provided. Sheets were very comfortable.

Was so excited for the pre-booked breakfast however unfortunately it wasn’t tasty, very interesting to eat but the components were either too salty, or too sweet. Nothing was seasoned or properly balanced. The ONSEN also smelt like chlorine but was nice to sit for a while. Would’ve just preferred a rooftop pool with no gender segregation.

It is not the first time we stay here. Nothing changed since pre Covid times and this is a plus. My favourites are panorama view from the room and Onsen on top of the building.

Be ready for super small rooms.

Amazing place for an onsen in the city

Rooms are bit small

the public onsen has good facilities. The view from that area is stunning. For a city area, will recommend for the price.

the room can be too small for some ppl. But i feel it is still acceptable. The walk from the train station can be a little far. About 10 to 15 mins.

General “kishi” of everything

It was a little tight. But to be honest we were expecting it.

Super quiet and very quaint. Wonderful staff.

True to the ryokan category, this hotel is an absolute gem, an exceptionally nice place to stay (for this price tag) in Tokyo. The view is indeed amazing, both daytime and evening, the outdoor pool on the picture is really like that in real life. Staff was very helpful and speaking English (mostly:), the amenities very very nice - not the first time I wondered why this hotel has only 3 stars. It is a bit off from the Shinjuku madness, which in my eyes was a plus, although the nearest metro station is a bit of a walk away. Shinjuku Gyoen is really close though, do visit. :)

We booked a 'double room with small double bed' for myself and my husband - I would say the bed was fine, but the room was so small, you could hardly open 2 suitcases. It's nothing surprising in Japan, but if you need more space, you might want to look at the bigger rooms.

Beautiful details in the entire design of this hotel. Loved the full-width window by the bed. Onsen on the top (18th) floor overlooks the neighbourhood. Surprised there weren't more people taking advantage of it. Yuen absolutely exceeded my expectations.

The location and the onsen. The outdoor onsen views at night in the cold winter is just amazing.

The tiny bathroom and the shower was just a bit tight and I can see it being more of a struggle to those who are large.

Everything was fine.

Staff was a little inexperienced.

温泉と温泉からの景色(夜景)

部屋がちょっと狭かったのと、脱衣所が狭かったのは残念だったかな。

Le confort des matelas, la vue sur la ville depuis ma chambre, le onsen.

La taille de la chambre.

We stayed here on our last night in Japan and I’m so glad we did! The location is easy to get to; within walking distance from Shinjuku station. It’s right opposite a 7/11, too, which is great for snacks and any essentials you might need. It’s an unassuming building from the outside but when you walk through the curtains and step inside it feels like another world. The atmosphere is so calm and the staff are very friendly and helpful. We booked a high room with a view and was not disappointed! Highly recommend a trip to the onsen which has beautiful views and an inside and outside bath. There are even little ice pops to enjoy afterwards! Overall a stunning stay and would highly recommend!

Wish we’d have stayed longer!

Nous avons beaucoup aimé l'emplacement ainsi que la présence d'un onsen dans lequel se détendre après les journées de visite. La vue était fabuleuse. Le personnel était très attentif, très sympathique et disponible.

Que dire ? Dans l'ensemble, séjour impeccable dans cet hôtel ! Le Onsen quel régal ! Passage obligé chaque soir après une longue journée de visite. Celui-ci reste ouvert tard dans la nuit. Et heureusement car il y a toujours quelqu'un qui s'y trouve. Accueil parfait, à notre arrivée nos valises nous y attendaient, celles -ci ayant été envoyées depuis Hiroshima. Le confort des lits est irréprochable et la chambre est nettoyée tous les jours.

La chambre était un peu trop petite. Surtout un manque d'espace pour y ranger les valises sans les avoirs dans les pieds. Ceci est un petit peu ennuyant lorsqu'on voyage avec des bagages de grandes dimensions, ce qui était notre cas car nous étions en fin de séjour, donc bien chargés avec les souvenirs en plus. Présence de beaucoup de poussières dans les chambres (sans doute à cause de l'air conditionné). C'était un tout petit peu ennuyant pour les personnes qui présentent une allergie comme moi (j'ai été légèrement incommodé, mais rien de bien grave). L'hôtel ne dispose que de deux ascenseurs pour desservir 18 étages. En heure de pointe, il faut parfois faire preuve de patiente pour attendre l'ascenseur.

Rooftop onsen open til 2am was amazing, views over Tokyo

Size of the room was just about adequate. If we'd gone for a smaller room it wouldn't have worked with 2 of us with 2 large bags