Everything went smoothly and was everything i could have wanted

The property was nice but we lost our keys during the Merrie Monarch festival. The door code was incorrect so we couldn't get in. The property manager did not have a spare key. Vacasa chat never replied. We were on hold for 45 minutes waiting for an agent to answer the phone. I actually found my keys in a hotel craft fair before I ever heard back from a Vacasa.

This unit was clean and fresh smelling. The kitchen was great, the lanai was awesome, the beds were very comfortable. But checking in was quite the obstacle. First, you have to go by the mailboxes and find a wooden cabinet with about 50 lockboxes. We were instructed to find the lockbox with a I on it. There is no uniform system, some aren’t marked, some have letters on the back, some have numbers on the sides. I had to hold 30 lockboxes and look for a letter. After inspecting about 30, I found ours with the unit number. It is a dim lit area, and had a small light in the cabinet, but I still recommend bringing a flashlight, especially when dark outside. In the lockbox there were three keys. None were marked as to what they went to. Every time you had to use the elevator you had to try 2 or 3 times. Did anyone think of putting labels on them? The door to our unit had a 10 key lockbox and had to be 25 years old. We stay at Vrbo all the time, so we are experienced with lockboxes. You have to hit each key directly on center, and it would time out in about 4 seconds. We had to call and get 2 different codes. After at least 30 tries, we made it in. Once we got in, it was a very nice place. Later that day we tried to get in and had the same problem. Communication was good, we got a fast response, buts it’s a faulty system. We wanted to go out later for a nice dinner, but we didn’t want to get locked out again. Such a nice place if you could just get in.

Property was nice. Frying pan had baked on black frying residue and was warped high in the middle. Wanted to watch TV, couldn't get it to work. Got to work once during the one day out of seven day stay, but never again. Overall a nice condo.

Located right next to Carlsmith Beach Park, with easy access from the pool to the beach. Safe, clean and friendly condo building. The resident manager is super friendly and helpful.

Property has all necessities. The pool looked stained at the bottom/not exactly inviting, and the apartment was clean but needed upkeep/mx items fixed. Otherwise, it was a solid place and a great price.

Love this place and the park next door is stunning. Of course, the whole island is ….

Nice and clean 2 bedroom property in a great location in Hilo. Next to a beach that you can walk to and close to 2 other beaches. Perfect for a family of 4 that wants to explore all the sites on the Hilo side. We enjoyed our stay here and would recommend this condo if you plan to visit Hilo.