Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property is well maintained and the furniture and fittings were of a high standard.We had booked as an Luxury Escapes package.the biggest disappointment was not being able to pick the keys up earlier when instructed that the property was still being cleaned. Unfortunately when arriving at the house the cleaning had not either being completed or carried out. when the cleaners arrived we were asked to move out of the house with our belongings, so it could be cleaned !1. The tile floors had not been washed2. The beds were not made and personal towels not placed in the bedrooms.3. There was no toilet paper in any of the toilets.4. Only one toilet in the pool house had a seal over the lid to note that it had been cleaned. And after cleaning there was still no seal placed over the lid, so assume they may not of being cleaned.5. The sink near the BBQ had wine stains and a ping pong ball in it.6. The BBQ had not been cleaned.7. The fox T.V connection was not working.8. The upstairs T.V was not working.9. There was no Tea towel left with the Luxury Escapes package.So overall the house was great, the cleaning was well below standards, and the luxury Escapes package was below expectations.In our view someone should accept responsibility and some form of compensation should be allocated as at this level of house and thru luxury Escapes this should not of happened.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The property is well maintained and the furniture and fittings were of a high standard.
We had booked as an Luxury Escapes package.
the biggest disappointment was not being able to pick the keys up earlier when instructed that the property was still being cleaned. Unfortunately when arriving at the house the cleaning had not either being completed or carried out. when the cleaners arrived we were asked to move out of the house with our belongings, so it could be cleaned !
1. The tile floors had not been washed
2. The beds were not made and personal towels not
placed in the bedrooms.
3. There was no toilet paper in any of the toilets.
4. Only one toilet in the pool house had a seal over
the lid to note that it had been cleaned.
And after cleaning there was still no seal placed over the lid, so assume they may not of being cleaned.
5. The sink near the BBQ had wine stains and a ping
pong ball in it.
6. The BBQ had not been cleaned.
7. The fox T.V connection was not working.
8. The upstairs T.V was not working.
9. There was no Tea towel left with the Luxury
Escapes package.
So overall the house was great, the cleaning was well below standards, and the luxury Escapes package was below expectations.
In our view someone should accept responsibility and some form of compensation should be allocated as at this level of house and thru luxury Escapes this should not of happened.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Upmarket villa sleeping up to 12 guests, inground pool and pool house, three bathrooms and five toilets, well equipped kitchen - ideal getaway for family and friends. A few general maintenance problems encountered that have been reported to the Property Manager at Winning Holidays, Nelson Bay.

Great holiday house everything we hoped for with amazing amount of space . We all especially loved the cabana room . Would really love to return to La Luna for another stay .

Such a great property for our long wedding weekend. We had 11 people stay for 4 nights, plenty of room for everyone, great pool, great seperate space out the back for a bbq and drinks. Only issue is neighbours behind like to complain about noise - police came once in response to noise complaint, however they weren’t concerned with us, apparently the same people complain every weekend, just doing their job. Would highly recommend

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A beautiful property - excellant location, plenty space could not fault it one bit ...all my guests loved it too x
Let down by agents - paid for early check in only to arrive roperty was not cleaned had to clean fridge to pur perishables in whilst arranged for cleaner to attend still awaiting refund of fee!! Discussed other reviews re neighbour was advised had no issues for 2 months only to have police arrive at 10.31 and although they had no issue with noise level they needed to attend which they said they do EVERY weekend and sometimes during week which were all notifiable to agents. Pool was overflowing which was also notified to agent who stated that they would inform owners. Initial interaction with staff member when checking in was quite unpleasant, rude and talked over me whilst asking questions that I had to leave and come back to see another who was fine. i would recommed property to anyone however would also recommend they change agents,I have used Winning Holidays on several occasions in the past and had no issues

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A beautiful property - excellant location, plenty space could not fault it one bit ...all my guests loved it too xLet down by agents - paid for early check in only to arrive roperty was not cleaned had to clean fridge to pur perishables in whilst arranged for cleaner to attend still awaiting refund of fee!! Discussed other reviews re neighbour was advised had no issues for 2 months only to have police arrive at 10.31 and although they had no issue with noise level they needed to attend which they said they do EVERY weekend and sometimes during week which were all notifiable to agents. Pool was overflowing which was also notified to agent who stated that they would inform owners. Initial interaction with staff member when checking in was quite unpleasant, rude and talked over me whilst asking questions that I had to leave and come back to see another who was fine. i would recommed property to anyone however would also recommend they change agents,I have used Winning Holidays on several occasions in the past and had no issues

We were 6 adult couples in the house, and it is also ideal for family holidays . Ideal location 10 min walk to shops and beach. Excellent entertaining house eg. pool, games room , outdoor eating area. The amount of bathrooms facilities were great for 12 people. This ultra modern home was wonderful the only issue was that they didn’t have user friendly instructions. For example the pool ,oven and dishwasher manuals either weren’t here or not user friendly. A suggestion is to have a basic easy to use manual book on the table. Also a few extra tea-towels would have been nice. The next door neighbour needs to realise that music at a moderate level at 7.45pm is not unreasonable - we were not raging!!! Most of us were in our 60s. In saying that we did turn off the music immediately. You may need to check the positioning of the flood lights as she also complained about these as well. Overall just a great 3 days. We will come back.