It was good

My wife broke out severely from bed bug bites that the manager denied and basically called my wife a liar. The manager did not do anything about the issue. My wife has photos of the bites she encountered.

I spoke with front desk multiple times about booking rooms side by side for a sleepover/bday party. At no point did staff member mention any rules pertaining to how and what I booked the rooms for. I was never informed sleepovers and partys weren't allowed on the property. Front desk was fully aware that I was expecting extra guests to attend the party. Not to stay overnight at the hotel. No one ever said that I would need to add those guest to my reservation just for them to be allowed on the property. I made the reservation, I wasn't made aware of any issues or rule violations until a staff member approached me with a cell phone stating her manager was on the line. The manager then told me that I had violated the pool rules and she wanted us out of the pool. She then added that all of my guests had 10 minutes to leave the property or she was going to call the police to have all of us removed if my guest weren't out of the hotel in 10 minutes.

Staff could have easily come to me and explained to me that I needed to make changes to my reservation in order to accommodate the rules of the property. Staff could have easily told my family in order to be fair to other guests that wanted exclusive use of the pool, they were giving us a time limit. Instead it came off like the Staff was trying to accommodate the family that wanted us out of the pool. The same family refused to even ride in the elevator with me. The manager wanted to threaten my family with the police to scare us in to leaving the hotel. It was very clear what happened here. I just wished I had my phone to record it.

Lacking choices of fruits, eggs tasted like powdered eggs, biscuits were hard. The small muffins were tasty. Coffee could have been stronger.

The whole hotel smelled very clean. From the moment we walked through the front door, to the room to the pool…clean! It was a very nice stay and the kids loved the pool. The room was much larger than expected and clean. Complimentary Breakfast was nice! They were out of regular coffee, which seemed a little strange, but overall- nice!

Regular coffee that should be available 24-7 was not available on a Sat morning and none was expected until Mon.

the whole environment was great. the breakfast time was proper. the staff were always ready to help.

None!

Wonderful stay, very clean rooms and facilities, staff were wonderful and friendly

they put a hold on your credit card for 1 night of your stay several days before check in and also deduct the whole room stay when you check out when questioned why there is still an additional room charge I was told it falls off 48-72 hours after check out , this should be disclosed and why? they should just include this as night 1 of Stay instead of taking an additional night and holding that on your card for several days and not tell you that is not right

We booked a room here last minute. Aaron was working the front desk when I inquired about a room. He was extremely helpful and kind. We were very pleased with our room and the facilities. In fact, we are staying there again on our return trip!

The size and features of my room. The front desk staff. Both shifts where amazing friendly and helpful. I was very happy with my traveling choice.

Other guest smoking right at front door. I’m also not a fan of multiple dog in room policy. I’m not sure if this is a policy… but all dogs should be kept on first floor only.