I came here for a family wedding. It was me, my wife, my 1 YR OLD, my 2 YR OLD, my 7 YR OLD, my 8 YR OLD and my parents who are retired.As we get closer, the neighborhood got sketchy and it definitely is not a good neighborhood. When we got inside the place was very nice. There were two thermostats, one for up and one for downstairs. They had the heat set at 72 with a sign that said "do not touch". The actual temp in the house was around 77 and it was too hot. I emailed the owner and asked if we could turn it down. She replied and said it was ok. We turned it down to 65 on the downstairs and left for the afternoon to visit manhattan. When we got back the temp downstairs was 54. Something was wrong. We called the owner's neice as she was the contact person. She said she was sending over the "maintenance guy". This guy stood in front of the thermostat for almost 2 HOURS pushing the buttons as if he was going to magically fix it. I asked him to leave as it was about 11:30pm by this time. 12:14am someone is banging on the door. It's the gas company saying someone called for him to come out and turn off the gas. This so called "maint guy" decided upon himself that the solution should be to turn off the gas. IT WAS 14 DEGREES OUTSIDE! I had 4 YOUNG CHILDREN inside. By him turning off the gas, that would stop the upstairs heat zone from working. I began yelling at this "maint guy" with profanity as it was 12:30 am by this time and my kids were asleep and I had nowhere to go. Luckily the gas man understood and turned it back on. The next day, some guy called and told me I just don't know how to work a thermostat. FYI: I own properties with digital thermostats and I am fully capable of understanding how they work. I proceed to yell at him, also with profranity, and tell him to come fix the heat. I HAVE 4 KIDS AND IT'S 14 DEGREES OUTSIDE! Finally on day 2 of no heat, an actual HVAC person shows up and says it's a bad valve on the boiler system. It's Sunday so no parts available. Now because of this "maint guy" and lack of responsibility of the owner when I notified them of no heat. The pipes froze and we had no heat downstairs. They said they were "on the way" with heaters to put throughout the house. They came with one old small heater that prob wouldn't heat a port-a-potty. She then tells me "you have heat upstairs, you want something for nothing". No, I just want heat throughout the house. DO NOT RENT THIS PLACE!